Average Time to SLA Resolution
Three interesting reports have been added to the ‘Reports’ section of the Analytics console. These reports provide different graphical presentations of the average time it has taken [...]
4me is an enterprise service management (ESM) solution for seamless collaboration between internal, external and outsourced teams
4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, 4me also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, 4me is the Self Service app that is always there for them whenever they need some help.
customer success stories
Built around SIAM for service excellence
4me is an enterprise-class service management application built specifically for multinational organizations around SIAM. Apart from the obvious need to operate across different time zones and in multiple languages, modern organizations have several more-complex requirements, spanning business relationship management and performance.
"Defining the service catalog and registering all SLAs is not a luxury for a managed service provider. It touches its core business and must be done right. 4me is the only ITSM solution in which both shared and dedicated services can be managed without any customization.”
Senior ITSM Consultant, techwork
“Switching our service management tool to 4me was no jump into darkness. It was a conscious decision to offer more clarity and transparency within IT and to our internal customers. The service levels and KPIs can now be tracked by all stakeholders.”
Daikin
Collaboration for enterprises and MSPs
4me is a SaaS solution that allows organizations to collaborate seamlessly with their managed service providers. It helps them support their workforce more efficiently, while automatically tracking the level of service that each provider delivers. This allows enterprises to stay in control as they outsource more of their non-core activities.
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