Another set of problem management reports has been added to the ‘Reports’ section of the Analytics console. This set is made up of the following reports: Active Problems by [...]
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Cor Winkler Prins, CEO
COVID-19 Continuity Message
"Now, perhaps more then ever, we are here to make sure that organizations can provide quality support for their employees."
The COVID-19 outbreak forces us all to adapt. We understand that work needs to continue to ensure that people are provided for. The entire 4me team is working from their home offices so that we can safely continue to support our customers and partners without interruptions.
Fortunately, our partners are used to perform 4me implementations through online workshops. This, combined with the free online training modules that eliminate the need for classroom training, allows organizations to continue their migration to 4me as planned.
Why settle for an ITSM solution that does not
support the Service Integrator role?
effortlessly with external providers
multisourced service environments
The award sees 4me recognized for
Certified Tool Award
4me Receives SERVIEW
Service Management, Support Solutions
and Service & Configuration Models
20 languages already added
4me is breaking down the language barriers
Now available in 4me
to global collaboration
"The 4me solution recognizes that collaboration is key and that
there is no ‘IT and the business’ anymore – since IT is always at the
very heart of the business in the digital age."
Sigrid Jansen, manager IFDC
4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers
4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, 4me also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, 4me is the Self Service app that is always there for them whenever they need some help.
4me EMA Vendor to Watch
ITSM + ESM + SIAM = 1
“The fact that 4me continues to win significant competitive replacement business in large multi-national accounts is a triumph of substance over bad marketing, as well as a testimony to the power of word-of-mouth promotion from an enthusiastic customer base.”
Built to Support SIAM for Dynamic Sourcing
Apart from 4me’s ITSM and ESM capabilities that support the ITIL and KCS practices, 4me uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers. The powerful SIAM capabilities that 4me provides prepares organizations for the new reality of dynamic sourcing.
Gartner Research Note:
The SIAM Role Is Critical in Managing Multiple Outsourced Service Providers
by Jim Longwood, Gilbert van der Heiden and Claudio Da Rold
Published: November 15, 2019
Published: November 15, 2019
“It was a very efficient implementation, especially given the short timeline and the client demands. We were well facilitated by 4me through their expert knowledge and professionalism.”
“It’s all about standardization and processes. As we grow continuously, ESAS also needs a structured way of working in ITSM tooling and this is offered by the implementation of 4me. On top of that, the tool also fully supports our mission for maximum customer experience with user friendly interfaces.”
"We have been impressed with how easy it is to extend the solution with Automation Rules and UI Extensions. Anyone can learn to use these capabilities quickly and without needing to have a development background."
“The SIAM capabilities of 4me, resulting in the absolute multi-tenancy of the app, is something we really needed and that only 4me could offer us.”
“It’s a profitable situation for all - collaboration improves, we become more and more of a partner instead of an external service supplier. All of this is standard functionality in 4me. With other service management applications we would have had to build and maintain all these integrations which would have been very costly.”
"Defining the service catalog and registering all SLAs is not a luxury for a managed service provider. It touches its core business and must be done right. 4me is the only ITSM solution in which both shared and dedicated services can be managed without any customization.”