4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers
4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, 4me also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, 4me is the Self Service app that is always there for them whenever they need some help.
4me EMA Vendor to Watch
ITSM + ESM + SIAM = 1
“The fact that 4me continues to win significant competitive replacement business in large multi-national accounts is a triumph of substance over bad marketing, as well as a testimony to the power of word-of-mouth promotion from an enthusiastic customer base.”
Built to Support SIAM for Dynamic Sourcing
Apart from 4me’s ITSM and ESM capabilities that support the ITIL and KCS practices, 4me uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers. The powerful SIAM capabilities that 4me provides prepares organizations for the new reality of dynamic sourcing.
Gartner Research Note:
The SIAM Role Is Critical in Managing Multiple Outsourced Service Providers
by Jim Longwood, Gilbert van der Heiden and Claudio Da Rold
Published: November 15, 2019
Published: November 15, 2019
“It was a very efficient implementation, especially given the short timeline and the client demands. We were well facilitated by 4me through their expert knowledge and professionalism.”
“It’s all about standardization and processes. As we grow continuously, ESAS also needs a structured way of working in ITSM tooling and this is offered by the implementation of 4me. On top of that, the tool also fully supports our mission for maximum customer experience with user friendly interfaces.”
"We have been impressed with how easy it is to extend the solution with Automation Rules and UI Extensions. Anyone can learn to use these capabilities quickly and without needing to have a development background."
“The SIAM capabilities of 4me, resulting in the absolute multi-tenancy of the app, is something we really needed and that only 4me could offer us.”
“It’s a profitable situation for all - collaboration improves, we become more and more of a partner instead of an external service supplier. All of this is standard functionality in 4me. With other service management applications we would have had to build and maintain all these integrations which would have been very costly.”
"Defining the service catalog and registering all SLAs is not a luxury for a managed service provider. It touches its core business and must be done right. 4me is the only ITSM solution in which both shared and dedicated services can be managed without any customization.”