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Unified Service Management (USM) provides guidelines for a service organization to manage its people, processes, technology and services.
All activities of the service organization are covered by 8 workflows across 5 processes. This makes USM easy to learn and quick to adopt.
USM can be deployed in all types of service organizations and teams and is therefore a powerful enabler of Enterprise Service Management.
No customizations or complex configurations. Start working in 4me according to the USM workflows with minimal effort. A 4me account can easily be prepared by importing the USM templates for requests, workflows, UI extensions and automations. These templates can then be fine-tuned to match your teams, targets and naming conventions.
Services drive the interaction between a service organization and its customers. 4me is the only service management solution which is fully service-centric. For each service, 4me provides insight in SLA performance, customer satisfaction, user rating and risks.
Dynamically source services and keep track of all involved providers. 4me tracks the entire supply chain automatically with built-in SIAM capabilities. Track SLA performance of underpinning providers without the need to customize or build complex reports.
This whitepaper provides an overview of Unified Service Management and how 4me supports the USM principles and workflows.
“Not only was the 4me product found to be fully compatible with the USM requirements for a modern ESM tool, but the entire architecture of 4me was found to perfectly align with USM’s concept of the standardized link for endless supply networks across organizations and ecosystems – regardless of their size and industry. In this way, 4me underpins an ESM strategy based on the concepts of the USM methodology, allowing any combination of best practices as described in popular frameworks such as ITIL, COBIT, FiTSM, or IT4IT to be applied.”
Jan van Bon
Chair, SURVUZ Foundation
“4me and USM are based on very similar concepts: a clear focus on services rather than technology and the desire to make service management less complex. 4me was designed with the challenges of a modern service organization in mind: dynamic sourcing of services. Support for dynamic sourcing is built-in, enabling an organization to easily collaborate with multiple internal or external providers. The ‘Supply Chain Aware principle’ in USM emphasizes the importance of this collaboration.”
Cor Winkler Prins
Founder and CEO of 4me
