Built to enable seamless collaboration between multiple service providers with full cross-enterprise visibility and control of service cost and quality.
4me provides Managed Service Providers with the ability to boost their service management business by delivering agile service that will help gain and retain customers.
Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to...