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Addressing the need for a next-generation service management solution
4me® combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR, and Facilities, as well as external service providers and customers, to collaborate securely and seamlessly on one complete platform, reducing complexity and improving productivity.
At the same time, 4me provides complete visibility and control of service cost and quality, enabling management to optimize the business value derived from each service. With its unique service-centric architecture, 4me empowers any organization to improve service delivery and roll out new services with agility. Organizations are able to adapt quickly to their customer’s needs by leveraging a dynamic platform and service catalog, improving the overall service experience.
Thanks to its unique architecture, the complete service management platform is ready-to-use and fast and easy to implement. Organizations just use what they need. Unlike many other service management solutions, 4me’s licensing model is flexible. It is usage-based, so customers only pay for what they use when they need to use it. In addition, implementation costs are low, and all customers benefit from free weekly upgrades.
High customer satisfaction
In 2021, 2022, and 2023, 4me was recognized as Gartner® Peer Insights™ Customers’ Choice and in 2022 and 2023, 4me received the G2 High Performer badge, which is awarded to software vendors with high customer satisfaction scores.
The company was founded in 2010 by service management gurus Cor Winkler Prins (CEO), Laurens Pit (CTO) and Mathijs Sterk (Chief Software Architect) to address the clear need for a next-generation enterprise-class service management solution with a completely different architecture. This new architecture should enable enterprises and their multiple providers to work together seamlessly and securely, without the need for costly integrations. While at the same time providing real-time insight into the quality of service being delivered.
The new service management solution became 4me®: the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows an enterprise’s internal and external service providers to collaborate while keeping track of the service levels. It was initially released in 2012 and has since grown to support not just the core ITIL processes and SIAM but also KCS-based knowledge management, time tracking, and Earned Value Management (EVM) for project and portfolio management.
The name 4me was chosen to emphasize the fact that the 4me portal dynamically adjusts itself to provide each employee with a personalized experience. When employees have questions, are confronted with an incident, or need to order something, they simply go to 4me.
Since the initial release, 4me has seen rapid growth, with over 3.6 million enterprise employees already relying on 4me’s Self Service capabilities when they need help from one of their organization’s support domains like HR, IT, Purchasing or Facilities Management.
“We’ve seen a real boost in efficiency and user satisfaction. I would recommend 4me to anyone who’s looking to improve service management quality and efficiency.”
Karel Scheerlinck
Team Leader IT Operations, Province of Antwerp
Management team
The people who set the direction at 4me all have many years of experience in the service management industry. They understand why large enterprises continue to migrate to a different service management solution every few years. This multinational team came together because they share a passion for eliminating complexity so that reaching a high service management maturity level comes naturally for all organizations.
Get to know the people behind 4me’s success in the Management Team section.
Our vision
Real-time access to service levels and service costs for every service provider.
Our mission
We provide organizations with a premium service management solution that:
- is fast and easy to use so that it improves the productivity of the support specialists,
- provides managers the information they need to constantly optimize the allocation of resources, and
- improves the success of outsourcing by independently tracking the actual level of service provided and allowing seamless collaboration between managed service providers and their customers.
Our beliefs
By delivering on our mission, we allow service providers to focus more on the needs of their customers. This makes businesses more productive, which ultimately raises the standards for all.
First-class service management capabilities should be affordable for all organizations with mature requirements, regardless of their size.
We love our customers and strive to make their job easier. Part of that means making sure customers are always free, both financially and technically, to take their business and data elsewhere.
We like our competitors. They provide the context that allows us to compare. Competition drives innovation. It keeps us sharp and focused as we strive to retain our leadership position as the SIAM solution provider that offers the best value for money.
A sustainable platform
As befits a true next-generation service management platform, 4me is committed to the fight against climate change and strives to be environmentally responsible. This is reflected in the way 4me works as a service and as a company. We attach great importance to automation and do everything in our power to reduce our carbon footprint as much as possible. Our European and US data centers run on renewable energy. This way, we also enable our customers to contribute toward a more sustainable world.
