About 4me

The service

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

About 4me

Supported processes

The 4me service provides support for the following processes:

  • Service portfolio & catalog management
  • Service level management
  • Service asset & configuration management
  • Incident management
  • Request fulfillment
  • Knowledge management
  • Problem management
  • Change management
  • Release & deployment management
  • Project management
  • Portfolio management
  • Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

  • Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
  • Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers

Our vision

Real-time access to service levels and service costs for every service provider.

Our beliefs

By delivering on our mission, we allow service providers to focus more on the needs of their customers. This makes businesses more productive, which is ultimately what raises the standards for all.

Our mission

We provide organizations with a premium service management solution that:

  • is fast and easy to use so that it improves the productivity of the support specialists
  • provides managers the information they need to constantly optimize the allocation of resources
  • improves the success of outsourcing by independently tracking the actual level of service provided and allowing seamless collaboration between managed service providers and their customers

Our core values

First-class service management capabilities should be affordable for all organizations with mature requirements, regardless of their size.

We love our customers and love making your job easier. Part of that means making sure you are always free, both financially and technically, to take your business and your data elsewhere.

We like our competitors. They provide the context that allows you to compare. Competition drives innovation. It keeps us sharp and focused as we strive to retain our leadership position as the SIAM solution provider that offers the best value for money.

4me, Inc. is based in Palo Alto, California.