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Project managers can specify the planned effort for each assignee of a project task. The actual effort increases every time an assignee enters a value in the Time spent field of the project task. [...]

The payload of a 4me webhook now contains an extra bit of data to help developers build more efficient integrations. This extra piece of information is the ID of the note that was created during [...]

Another useful filter has become available to help support organizations analyze their data more effectively. All change reports and views in 4me can now be filtered by change template. This [...]

The text, person and created_at fields were already available when an automation rule expression was defined for notes. The fields internal_account and medium are now also accessible. The [...]

The views and reports for change tasks and project tasks that are already finished can now be filtered by status. That was necessary because the status of a finished task can be set to five [...]

The option ‘Service Navigator’ is now also available in the Actions menu for people who are working in the ‘SLA Reports’ section of 4me’s Analytics console. When [...]

The capabilities of the automation rules have been extended further. The automation rules are now capable of retrieving the service instance that a configuration item (CI) is a part of. Because [...]

When an outage occurred in the beginning of a month, the actual availability value that would be presented in the SLA reports that can be found in the ‘SLA Reports’ section of the [...]

When a specialist opens a request in Edit mode, the Service Hierarchy Browser (SHB) automatically opens to the right of the request. The SHB now has an additional section for knowledge articles. [...]

Implementing a platform as a service (PaaS) gives us control. If something needs to change, we can do it. That is how many enterprise organizations justify the selection of an Enterprise Service [...]