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It is now common for 4me customers to manage hundreds of SLAs in their 4me account. For managed service providers (MSPs) that use 4me the number of SLAs is typically in the thousands. Because of...
When a specialist is working on a request, the Service Hierarchy Browser (SHB) is there to provide relevant context. The SHB tells the specialist, for example, which service instances (SIs) underpin the SI that is...
Many customers have asked to make it possible for requesters to track the progress of their requests, even when they are linked to a change. Such requests would only show the requester that the status...
Customers of Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud platform, can now go to AWS Marketplace to procure and set up their 4me account. AWS Marketplace is a digital catalog...
4me continues to grow in the DACH region, which consist of Germany, Austria, and Switzerland. Earlier this month, industry analyst ISG recognized 4me as a leader for enterprise service management in Germany. Today, 4me is...
Sites now have a 'People' section, similar to the 'People' section of organizations. This means that when a site is opened in View mode, the people whose person record is linked to the site can...