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After a filter has been added to a dashboard, it is applied to all of the dashboard’s reports that allow this filter to be selected. In some cases, though, one of the reports may need the [...]

A new UI extension feature has been added. Administrators and account designers can find it in the ‘Snippets’ section when they are adding fields or editing the HTML of a UI extension. The new [...]

It is now possible to apply the ‘Service’ filter also to the views that list change tasks or project tasks. Even though these tasks are not directly linked to a service, the change or [...]

DKIM (DomainKeys Identified Mail) is an email authentication method that is designed to detect forged sender addresses in emails. 4me now allows organizations to use their own DKIM keys. Combined [...]

A few weeks ago it became possible to edit filters after they had been applied to a report. This improved filter feature has now also become available for the views. When a filter is applied to a [...]

The ‘Email Policy’ section in the Settings console has 2 new options. The first is called ‘Allow inbound email to generate new requests’. When this option is checked, people are able to send [...]

Many record types in 4me have a ‘Notes’ section. For example, requests, problems, tasks, projects, etc. all have this section. The ‘Notes’ section of a single 4me record can contain many [...]

Specialists are now able to create their own dashboards. When they go to the Analytics console and open the ‘Dashboards’ section, they can press the Add button in the toolbar (the one with the [...]

Okta is a leading identity and access management provider. Okta was already pre-integrated with 4me to deliver single sign-on for 4me customers. This makes it possible for organizations that use [...]

Normally, when someone replies to an email notification from 4me about a request, problem, release, change, change task, project or project task, the reply gets added as a note to the record for [...]