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Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to...
When a 4me® account is set up as an integration point with an organization that uses another service management tool, it can be useful to be able to quickly view a request in the external...
A new email template has been added, giving account designers and account administrators the possibility to customize the notification email that is sent when an export is finished, and ready to be downloaded. At the...
A new report has been added to the ‘Reports’ section of the Analytics console, called ‘Registered Requests by Site’. This report shows the number of requests registered in a given time interval, grouped by site....
4me is delighted to welcome Techly AS to its partner network in Norway. Through many years of experience in using and implementing ITSM solutions, the people at Techly AS have experienced a high degree of...
When a task needs to be performed on a regular basis then it is best to create a recurring workflow for this in 4me. An example of this is maintenance tasks for configuration items. But...
