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It was already possible to use 4me’s REST API to look up the entire audit trail of a specific record. For example, the following CURL command shows how the audit trail of request 70403 can [...]

The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when [...]

The report ‘Open Requests by Business Unit’ has been added to the ‘Reports’ section of 4me’s Analytics console. This report is especially useful for large [...]

All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console [...]

The ‘Current Usage’ section of the Settings console has been modified to allow organizations to get a real-time view of all the billable users in their 4me account. That means that [...]

The audit trails have been improved to make it a little easier to see what has been updated in fields that can contain a lot of information. The previous value and the new value are now presented [...]

In the past, when someone would send an email to the email address of a 4me account or team, and this email’s subject contained the ID of an existing request, and this person was not [...]

Users can print out 4me records (e.g. requests or knowledge articles), or they can generate PDF files from these records. They can do this, using the ‘Print…’ option of the [...]

When you go to 4me’s Records console and select the ‘People’ option, you will notice that two extra columns have been added by default.

We are happy to announce the further growth of our partner network into Southern Europe. Today we welcome Factis, a well-known Portuguese ITSM firm with a long history of servicing customers in [...]