4me now makes it easy to add Social Intents to the 4me Self Service homepage. When activated, anyone who accesses the 4me Self Service homepage will be able to start a chat session using the...
The filter 'Keywords' can now be applied to the views and reports of request templates, knowledge articles and services. This makes it possible to exclude all the records that do not include a specific word...
The service and service instance views now have a new filter called ‘First line team’. This filter makes it possible to limit the services or service instances listed in a view to those that have...
Last week the ‘Coordinator’ and ‘Manager’ columns were added to the team views. This week, the filters ‘Coordinator’ and ‘Manager’ have become available in these same views. For organizations with many teams, this can make...
The 4me organization continues to grow. Today we welcome Patrick Bakker who has taken on the role of Communications Strategist in our newly created marketing department. Based in Brazil, Patrick brings with him a rich...
Auto translation is one of the most beloved capabilities of 4me for organizations that support people in multiple languages. This functionality now supports 3 more languages, bringing the total number of supported languages to 38....
