All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console [...]
The audit trails have been improved to make it a little easier to see what has been updated in fields that can contain a lot of information. The previous value and the new value are now presented [...]
4me allows an organization’s internal and external service providers to collaborate seamlessly, while the level of service that each party provides is tracked in real time. The unique features that 4me provides for Service Integration and Management (SIAM) dramatically improve the success of selective outsourcing.
The self service capabilities of 4me make it possible for organizations to offer their employees online support for any type of question, issue or order. 4me makes it easy for all functions that support the core business – such as IT, HR and Finance – to increase their support efficiency and, in turn, improve the productivity of all employees.