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Automation rules consist of a trigger, one or more expressions, a condition and one or more actions. When creating the condition of an automation rule, the Boolean operators ‘and’ and ‘or’ were already available to...
An experienced Support Expert has joined 4me's Security and Compliance team. We are delighted to welcome Stefan Hofer to the team. Stefan brings over ten years of IT support experience, working for companies like APA-IT,...
It is now possible to create a new request in 4me from Slack, a messaging program for business. This can make it easier for an organization's customer support team to register a request when the...
4me is delighted to welcome Siân Seccombe to the team. Siân has joined in the role of RevOps Analyst and is based in London. Siân has spent the last three and a half years working...
Working in text fields is now considered user activity. To be clear: when a user has been inactive for a certain time, he or she must log in again. This time is the ‘Idle session...
After last week’s updates to the main page of the Service Desk console, the underlying pages have also received a makeover. The support domains, services, configuration items and other items that can be selected are...