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In the past, the date range filters that could be applied to the reports available in the ‘Reports’ section of the Analytics console limited date ranges to 13 months.  This [...]

A few more date range filters have become available.  These new filters have become available for the views and reports of the following record types: Requests Next target Problems Analysis [...]

Some service owners may want to analyze their performance in great detail.  One way to do this is by opening the report ‘Percentage of SLA Resolution Targets Met and Violated by [...]

Yet another filter has become available for the SLA reports that can be found in the ‘Reports’ section of the Analytics console.  This new filter makes it possible to filter an [...]

Once again we are able to welcome a new colleague.  Today, Michael Wilken joined the 4me team.  Michael is based in Munich, Germany.  Like Wouter Wyns in Belgium, Andy Richardson [...]

The target definitions of a service level agreement (SLA) are specified in a service offering.  This makes it possible for providers to define multiple service offerings for each of their [...]

Another unique collaboration feature has been added to 4me.  This new feature makes it possible to include tasks in a change workflow that automatically register a request as soon as their [...]

After downloading the 4me App from the App Store or Google Play, users are asked to enter their organization’s 4me account.  This is the subdomain part of the URL people use to access their [...]

Because of the limited space available on a smartphone screen, the status is not presented when people open their watchlist in the 4me App or 4me Self Service.  This made it difficult for [...]

When 4me automatically adds a note to a request, this system note may cause a notification to be sent to the requester, the specialist to whom the request is assigned, and everyone who has added [...]