When a specialist is working on a record and someone else opens that same record, 4me’s collision detection feature displays a warning. What’s new is that the specialist is now able [...]
The release that went to production this past weekend included an improvement for Affected SLA export files. The following eight columns have been added to these export files: Customer ID [...]
In the past, customers have been able to chose from one of three different pricing plans when they decided to subscribe to the 4me service. These plans were called: Basic, Premium and [...]
Many specialists have already noticed that the list of available filters has become rather long for some views and reports. The request views and reports, for example, already offer well [...]
The 4me Community is now officially available. This new website is a place for all 4me enthusiasts to ask questions, offer solutions, share ideas and find answers. People who are [...]
The Search box that is available at the top of many dialog windows within the 4me Specialist Interface has been modernized a little. Apart from the new styling, which was introduced earlier [...]
The ‘Knowledge manager’ filter has been added to the knowledge article views and reports. This new filter makes it possible to limit these views and reports to knowledge articles that are [...]
To help configuration managers maintain the information about their assets in the configuration management database (CMDB), the following reports have been added: Configuration Items by Site [...]
The filter ‘Known error’ has become available in problem views and reports to include or exclude the problems in which the Known error box is checked. This makes it possible, for example, to [...]
Four new reports have become available for generating visual overviews of the contracts that are registered in 4me. Several contract reports already existed, but now the following reports have [...]
