Two new reports have been added to help organizations generate an overview of amount of time, and the number of times, work is performed for each service. These new reports can be found in the...
All graphs that were available in the 'KPIs' section of the Analytics console are now available in the 'Reports' section. The advantages of having standard reports available for the KPIs are: standard reports offer more...
As part of the introduction of custom collections, the concept of a 'custom view' was introduced. The ability to define customs views has now been extended to make it possible for specialists to define their...
Organizations with operations at many geographically dispersed sites may find it useful to see whether there are considerable differences in support performance between sites. The following two reports have been added to the 'Reports' section...
Several new reports have been added to the 'Reports' section of the Analytics console to help organizations generate an overview of the records that are in danger of not meeting their target. The following two...
This month, Peter White has joined 4me as Business Development Director. He is a member of our team in the UK where he is working with Andrew Smith and Andy Richardson to help organizations reach...