A new REST API capability has become available that allows administrators to delete SCIM Users. Deleting a SCIM user may be necessary after the configuration of an identity provider was [...]
As the number of customers using 4me continues to grow, more experts are needed to support 4me’s partner community. Today we are proud to announce that Fred Kouwenberg has decided to [...]
4me is renowned for its SLA reporting. Before each release, automated scripts test over 100 scenarios to ensure that even edge cases cannot negatively affect the accuracy of the SLA [...]
In the ‘Reports’ section of the Analytics console there are a number of SLA reports that allow support organizations to look at the average time it takes to provide a response or [...]
The ‘Service’ filter for task views and reports is now a little more intelligent. Rather than only looking for tasks that are part of a change that is linked to one of the [...]
Last week, the presence indicator became visible in more places within the 4me Specialist Interface. This makes it possible to see who is currently active in 4me. But when assistance is [...]
When several filters have been applied to a view, the definitions of these filters take up a lot of space at the top of the view. To make more space available for the items that are listed [...]
The filters that have been applied to a dashboard are visible at the top of the dashboard when it is in Edit mode. In View mode, however, that is no longer the case. When a dashboard [...]
SLA reports can now be filtered by the current value in the Member field of the requests for which the affected SLAs were generated. The Member filter has also been added to the view in the [...]
Now that the more secure personal access tokens have been introduced, organizations may want to stop people from using API tokens. Account owners can disable the use of API tokens by going [...]
