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A whole new set of aging reports has become available. These reports are similar to the ones that were already available, which are: Open Requests Aging since Registered Open Requests Aging since [...]

Many organizations have large screens mounted on their walls so that they can display dashboards on them that keep their staff up to date on their operational performance. To ensure that 4me [...]

A set of reports has been added to help organizations stay in control of their contracts and agreements. The new reports are: Upcoming Contract Notice Dates Upcoming Contract Expiry Dates [...]

It is possible to specify a date range filter for many reports and views in 4me. The limitation was, however, that the selected date range had to fall within the last 13 month. This restriction [...]

All organizations that have an SPF record defined for support.itrp.com in the domain name system (DNS) zone for their internet domain should now add an SPF entry for _spf.4me.com. The SPF entry [...]

4me’s single sign-on (SSO) functionality has been extended further to provide even more flexibility. Enterprises could already integrate their 4me directory account with multiple identity [...]

Many organizations already require their employees to use two-factor authentication when they log on to the corporate network. The owner of such an organization’s 4me account may also have [...]

Problem managers periodically review the requests that 4me me has listed for them in the ‘Requests for Problem Identification‘ view. To help problem managers go through this list more [...]

The owner of a 4me account is able to access the ‘Security ‘section of the Settings console. In this section, the account owner is now able to activate the new option ‘Two-factor [...]

With the release of the first line support agreement reports, the pickup target was introduced. The pickup target allows service desk teams to measure whether they are picking up requests, which [...]