100%

Percentage

copy/paste images in notes. The two major additions to the service were advanced Time Tracking and Knowledge Management. None of these releases caused a service outage, which underscores the quality of the change management process that is in place for 4me. As always, the availability of the service was measured independently by Pingdom, which determined that the uptime of the service was 100% in 2016. To be fair, though, on December 15 a few users were affected by a DNS issue at one of the three data centers from which the 4me service is hosted. Fortunately, it took less than 20 minutes for these users to be redirected to the other two data centers. We also realized close to 100% year-over-year revenue growth. That makes 4me the fastest-growing enterprise service management solution. Several more unique capabilities are about to be added to benefit large enterprises and the external service providers that they work with. These new capabilities will ensure that the coming 12 months are going to be very exciting again for 4me. We are grateful for the trust that our enterprise customers have placed in us and are looking forward to another year of mutual success.