Many larger service desks or call centers use an automatic call distributor (ACD) that collects some information from callers before assigning their call to an available service desk analyst. A caller could, for example, be asked...

The collision detection feature, which was introduced a few weeks ago for the Inbox views, has just been extended to all consoles of the 4me service. Apart from making collision detection available for all record...

It is our pleasure to announce our partnership with C.H. Ostfeld, which brings the 4me Partner Network to Italy! C.H. Ostfeld has a long history in delivering ITSM applications and advice to organizations all over...

With the Custom Links functionality, it is possible to add hyperlinks to the Actions menu. Parameters can be used in these hyperlinks to dynamically include data from the record that you are working on. We...

Several large organizations have numerous 4me accounts that they manage centrally. The costs for the usage of these accounts get charged back to the local departments that use these accounts. The users of an account...

As part of our 'Beyond IT' initiative, we have added a unique feature that makes it easier for large enterprises to give their employees online access to support for all kinds of services; not just...

A view has been added that you may find useful. It is the 'All People with Roles' view. It lists every person who has one or more roles (i.e. access profiles) of your organization's account....