Many system management tools have already been integrated with 4me. When they pass an event to 4me's Events API or Mail API, a request gets generated in 4me. Specialists who pick up such requests may...

After January 12, 2016, Microsoft will no longer provide security updates or technical support for Internet Explorer 8. That is also the day on which the 4me service will stop supporting IE8. This does not...

To expire an SLA, service level managers have always specified the end date in the Expiry date field. The 4me service subsequently ensures that the status of the SLA gets set to 'Expired' at midnight...

If you are the owner of your organization's 4me account, you have always been able to see the number of users of the account.  This number is important because it dictates how much your organization...

There are different ways to specify who is covered by an SLA. The coverage of most SLAs is defined by selecting the organizations which employees are to be covered. Enterprises with large organizational hierarchies asked...

HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management...

Webhooks are a way to tell 4me to call a script on a web server whenever a given event occurs in 4me. The following four event types have been added: Continue reading