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Email templates are available in 4me to define the information that the automatically generated email notifications need to contain. To avoid thousands of email notifications from getting sent out accidentally, these templates do not get...
Month: March 2016
In the past, it was possible to switch on time tracking in the 'Account Settings' section of the Settings console. When this option was enabled, all specialists would be asked to register the time they...
Organizations that track time spent see the ’Time Entries’ section at the bottom of their requests, problems, releases, changes and tasks. Access to the time entries that are linked to these records has been restricted...
The specialists who work in a support domain account were able to look up all organizations, people and sites that are maintained in the directory account in separate views. For example, to look up an...
There are several places in 4me where it is possible to link a record to multiple other records of the same type. Multiple configuration items, for example, can be linked to a request. Similarly, an...
Did you know that it is possible to customize the support link that your 4me users see after they have submitted their email address to reset their password, or after they tried to go to...
A small but very useful improvement has been made to the rules that automatically select a team after a service instance (SI) is linked to a request. In the past, these rules already ensured that...
More and more enterprises are setting up their directory account in 4me. A directory account gives them a single secure environment in which they can maintain all their people, organization and site information. This information...
Since January 12, 2016, Microsoft provides technical support and security updates only for the most current version of Internet Explorer available for a supported operating system. This has encouraged organizations to upgrade their users to...
A typical 4me account can be accessed by more than one account administrator. Each account can have only one owner, though. To limit access to the single sign-on configuration of an 4me account as much...
The section 'Child Organizations' of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments,...
