When you need to relate one or more configuration items to a request, service instance, contract or task, you can look up these CIs by entering part of their name or label. In some cases,...

4me makes it possible to mark assignments as urgent. This can be useful in situations where a request, problem or task requires immediate attention. When a support organization knows that certain types of requests or...

From time to time it happens that sensitive information is included in a note or one of the note's attachments. To prevent all support specialists from seeing this information, a new feature has been added...

Last month it became possible to insert images in the Note fields. This was immediately extremely popular, especially in requests where people are using this feature extensively to include screenshots. Because it is so popular,...

The Duplicate functionality has been extended to all templates. Service desk managers are now able to select an existing request template and use its information to create a new one. This can be useful when...

The location of this year's customer advisory board meeting was Barberstown Castle in Ireland. In this rustic setting, the achievements of 2016 were reviewed with 4me's largest enterprise customers. These customers also shared some of...