Like the KCS (Knowledge-Centered Service) methodology, we have worked hard to make knowledge management as simple as possible. For the specialists it should be so easy and quick to add knowledge that they will do...

The Service Desk console has been improved to help service desk analysts be even more efficient and to ensure that the search results are more likely to include useful items. The first thing that you...

You probably already noticed that the buttons in 4me got a makeover this weekend. The old buttons were starting to look a little worn out. The new styling makes them look fresh again. Apart from...

Today, it is my great pleasure to announce that Bartłomiej Duma has joined 4me, Inc. Bartek (as he is known to us) has taken on the role of service management consultant, which means that he...

For those of you who maintain several 4me integrations, we have recently added a small feature to help you manage your webhooks. When you open an existing webhook or when you start to create a...

A minor, but useful, enhancement has been made available for change managers. When you open a change in View mode, you will notice that the graphical workflow representation no longer shows the start of the...

One of the capabilities that makes the 4me service so unique is its support for SIAM (service integration and management). 4me makes it possible for organizations to work together on the support of services. From...