When a webhook is triggered, the payload that it sends out now includes one extra parameter. The name of this new parameter is payload[audit_line_id]. It contains the ID of the audit entry that 4me generated...

When you send an email to 4me to open a new request, or when you reply to an email notification that your received from 4me, the text in the body of your email gets added...

The 'Inbound Email' section has been added to the Settings console. If you are an account administrator, you can use this section to review the email that people send to your organization's 4me account. Continue...

A minor, but helpful, usability feature has been added to the Service Desk console. After selecting a user in the left pane of the Service Desk console, the service desk analyst sees the user's services...

4me's Change Calendar has been improved again. These enhancements were introduced specifically for organizations that implement hundreds of changes each week. When they open their Change Calendar without any filtering, the sheer number of planned...

The following two variables have been made available for use in the email templates that 4me uses to generate notifications concerning requests: Continue reading

Because more and more end-users and support specialists in South Korea are using 4me, the service has been translated into Korean. That means that they can all switch their language preference to Korean (한국어). When...