New reports continue to be added to the ‘Reports’ section of the Analytics console. The latest addition is the report 'Open Requests by Status’. Continue reading

When 4me presents a list of suggestions, this list is limited to 40 records. When more than 40 records match the value in the Search box, 4me now shows the total number of matches. Continue reading

4me is, by far, the fastest enterprise service management application. The response times offered by the 4me service around the globe allow support specialists to work more efficiently. This not only eliminates frustration; it also...

The report ‘Open Requests by Target Indication’ has been improved. The slice OK included all open requests that did not have a target violation. This slice has been split up into OK, Clock Stopped and...

Now it is possible to look up the previous value of a field using the automation rules. When you add _was at the end of a field name, the expression will retrieve the field’s previous...

Yet another report has been added to the ‘Reports’ section of the Analytics console. This one is called ‘Registered Requests by Impact’. Continue reading

It rarely happens that a status option gets added, but several customers have indicated that the status ‘In Transit’ is useful for configuration management. Continue reading

Change managers are going to appreciate this usability improvement. When someone starts to register a new change and selects a change template, 4me is now going to remember this selection. The benefit is that the...

Some reports in the ‘Reports’ section of the Analytics console have a default date range. It is now possible to select a different range by clicking on the date range that is visible in the...

An extra option has been added to the Trigger field of automation rules. It is the option ‘After delay’. Continue reading

When you open a change or project in View mode and you click on a task within the small Gantt chart that is presented at the bottom of the screen, this task is presented in...

It is my great pleasure to announce that Wouter Wyns has joined the 4me team as Service Management Architect. His primary responsibility is the success of 4me customers.  He will use his more than 20...