The Project Manager training module has been added to the online learning center. This training makes it possible for project managers to get comfortable with 4me's Project Management functionality, without having to leave their desk....

A new API has been added to the 4me service. This new API makes it possible for the API's user to search through his/her most relevant 4me records. Continue reading

More filters continue to be added to the reports. The latest are the ’Team’ filter for the request reports and the ’Support team’ filter for the configuration item reports. Continue reading

The Planned effort field, which was already available in project tasks, has now also become available for change tasks. The planned effort can be specified in task templates to ensure that change managers do not...

The standard integration with Google Analytics is now available. This integration allows support organizations to track and report on their 4me Self Service traffic using the advanced web analytics service offered by Google.Continue reading

New reports continue to be added to the 'Reports' section of 4me's Analytics console. Continue reading

The checkbox ‘Copy subject to requests’ has been added for request templates. By default this box is checked. Continue reading

Let's say that there is an issue with the production environment of the Sales Tracking application service. The specialist who is working on the incident has determined that there is something wrong with the infrastructure..Continue...

You may have already noticed that the inline images that people have included in their notes load much faster. That is especially true for large images. Continue reading

Savaco is an IT service company specializing in solutions with impact. The company is based in Kortrijk, Belgium, and focuses on several IT solution areas: ICT infrastructure, CAD, PLM & IoT software and business productivity...

The recent improvement of the Decline feature has made it possible to add another enhancement. Two more KPIs have been added to help organizations understand how well their Incident Management process is performing. The new...

A few more completion reasons have been made available for requests. After a service desk analyst or specialist has set the status of a request to 'Completed', the Completion reason field becomes available. This field...

Mentions have become so popular that people expect this functionality to be available whenever they are adding a note to an assignment. That is why Mentions are now also available in the dialog window that...

The ability to filter reports was only recently introduced. It appears to be quite popular. Customers have already submitted requests for additional filters, which helps us to decide which filters are important to have. The...