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Users Affected by Problems
When problem managers review an open problem, they can look at the number of requests that are linked to the problem to get an idea of how often people are affected by it. But when a knowledge [...]
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Bringing Together Incident, Knowledge and Problem Management
More work has been done to further tighten the integration between the Incident Management, Knowledge Management and Problem Management processes. Now, when a knowledge article is applied to a [...]
Legal & Compliance
The ‘Legal & Compliance’ section has been added to the Settings console. This section can only be accessed by the owner of a 4me account. The primary purpose of this section is to [...]
Adding a UI Extension for Problems
The UI extension functionality makes it possible to add more fields to forms. This functionality has been extended to the Problem form.
Right To Be Forgotten
To make it easier for customers to comply with the GDPR, it is now possible to anonymize person records. This is important because from May 25 onwards, individuals can demand that their personal [...]
JIT Provisioning Now Accepts First and Last Name
The Just-in-Time (JIT) End User Access Provisioning functionality of 4me has been improved a little. It now accepts the attributes first_name and last_name from the identity provider when someone [...]
Jon Leighton Builds Customer Success at 4me
Today it is my distinct pleasure to welcome Jon Leighton to 4me. Jon has joined the team as our VP Customer Success. His responsibility is primarily to look after existing customers by making [...]
Product ID for Quick Access to Support
The Product ID field has been added to the Product form. It can be used to enter the unique identifier that has been given to a product by its manufacturer.
In Change Management, Incident Management, Mobile, New Feature, Problem Management, Project Management
Posted Notification Center in Self Service
The Notification Center, which became available for support specialists in 4me’s full UI last week, has been made available in Self Service. This means that end users are now able to [...]
4me’s GDPR Commitment
On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) goes into effect. Because many of 4me’s customers are based in the European Economic Area (EEA) or support [...]
