An extra state option has been added to the REST API for notes. It was already possible to use this API to retrieve only the internal notes of a request. Now the state option public has been [...]
The ‘Attachments’ and ‘Notes’ sections of a change are no longer available to specialists, unless they have the Specialist or Auditor role of the account in which the change is registered.
Another one of the world’s most experienced service management experts has joined 4me. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has [...]
The report ‘Registered Requests with Dissatisfied Requester’ has been added to the ‘Reports’ section of the Analytics console. This report can be used to ensure that the [...]