An extra state option has been added to the REST API for notes. It was already possible to use this API to retrieve only the internal notes of a request. Now the state option public...

All 4me users are now able to see their personal history of security events. End users can see these events in Self Service when they go 'My Profile'. In 4me's full UI, specialists can find...

The ‘Attachments’ and ‘Notes’ sections of a change are no longer available to specialists, unless they have the Specialist or Auditor role of the account in which the change is registered. Continue reading

The Self Service interface for end users is now also available in Turkish. This makes things a little easier for organizations in Turkey when they give their employees access to 4me so that they can...

Last week the reports 'Open Changes by Category' and 'Completed Changes by Category' were added. This week the 'Open Changes by Justification' and 'Completed Changes by Justification' reports became available. Continue reading

People use their Notification Center, which was recently introduced, in different ways. For those who prefer to be able to remove individual notifications without having to open the record for which the notification was generated, the...

Another one of the world's most experienced service management experts has joined 4me. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at 4me. In...

The Security section has been added to the Settings console. This section can be used to limit the length of time after which an inactive user's session is terminated. In the past, this timeout was...

The report 'Registered Requests with Dissatisfied Requester' has been added to the 'Reports' section of the Analytics console. This report can be used to ensure that the number of users who are dissatisfied with the...

4me automatically generates notifications. These notifications may inform a requester that his request has been completed, tell a specialist that someone added a note to a task that is assigned to her, etc. These notifications...

After setting up a new time allocation, it still needs to be made available to the employees of the right organizations. Only then will these people be able to select it when they are registering...

The 4me Self Service interface already provided an inbox for specialists, but not yet for end users. When an approval task for a change was assigned to an end user, it had to be picked...

A minor, but very useful, improvement has been made in all horizontal bar charts. The labels on the vertical axis are now hyperlinked. Continue reading

Two more reports have been added for change managers. These are the reports 'Open Changes by Category' and 'Completed Changes by Category'. Continue reading

The Service instance field of requests has been improved. Service desk analysts and specialists will notice this after they have placed a request in Edit mode. The Service instance field now behaves in a similar...

The report 'SLA Resolutions Over Time' has been added. It shows the trend of the number of resolutions that were provided. This number is presented for each time interval as a bar. In addition to...

4me users are now able to activate 2-factor authentication to better protect their 4me access. To set up 2-factor authentication, users can go to 'My Profile'. In Self Service, users can then follow the link...

The owner of an organization's 4me account is now able to customize the account's password policy. This makes it possible to adjust the rules for 4me passwords so that they align with the requirements of...

As the go-live date for the GDPR is approaching fast, organizations are doing their best to meet the requirements.  For the most part, this is a process of finding out what kind of personal information...

A few weeks ago the Notification Center became available in Self Service. This week, the Watchlist functionality has been added to 4me's Self Service interface. This means that end users are now also able to...

In the past, when the status 'Waiting for...' was selected in a request, the Member field used to be required.  That is no longer the case.  This makes it possible for specialists to set the...