Another two reports have been added for configuration managers. The reports are intended to provide an overview of the assets that the configuration manager's organization owns, supports and/or leases. These two new CI reports can...

An important adjustment has been made to the access rights that the Directory Administrator role provides. In the past, this role made it possible to grant and revoke all roles of the directory account and...

When an organization has prepared a large number of request templates for some of its services, it can be a little cumbersome for support specialists to find the correct template in the Service Hierarchy Browser...

It is now possible to use the Automation Rules to copy an entire note, including its attachments, inline images, mentions and formatting, from one 4me record and add it as a new note to another...

After a request has been related to a service instance, 4me knows that the first line team or the support team of the service instance is responsible for meeting the response and resolution targets specified...

The report 'Completed Requests by Business Unit' has been added to the 'Reports' section of the Analytics console. This report is similar to the 'Completed Requests by Organization' report. This one, however, is aimed specifically...

An interesting feature has been added to the Service Hierarchy Browser (SHB). It has always been possible to click on a child service instances in the SHB to go down a level in the service...

An advanced time tracking feature has been added to give organizations the ability to collect more information when their employees register their time in 4me. This information can then be used to track costs more...

We are extremely happy today to announce a new partnership with Red Shift Consultants as we continue to build up the 4me Partner Network in the United States. Continue reading

A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a...

The status option 'Being Created' has been added for change records. Change managers will see this status only briefly whenever they save a new change. As soon as all the tasks of a new change...

The reports 'Completed Requests By Team' and 'Completed Requests By Member' have been improved. They now show only the requests that were completed by a team of the account in which the report is opened. This...

Microsoft has improved its standard integration that gives its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup. This SSO integration allows an organization's employees to sign...

4me's REST API for requests has been extended. It now offers the ability to retrieve a set of URLs for each completed request. This set of URLs allows requesters to indicate whether or not they...

SCIM stands for System for Cross-domain Identity Management. It is an open standard for the automated exchange of user identity information, such as names, email addresses, phone numbers, etc. Continue reading

Two more security enhancements have been added that will help users protect their access to 4me. Neither of these improvements should have a big impact on users, but they may notice a minor difference in...

A few weeks ago several improvements for 4me's code editor were released. Today, the people responsible for maintaining their organization's Self Service design will be happy to hear that the usability of the 'Self Service...

Another training module has been added to the 4me Learning Center. This new module is targeted at advanced users of 4me and consultants who are interested in discovering the possibilities that the automation rules provide....

Yet another security feature has been added. From now on, all files that are attached to a 4me record are subjected to a virus scan after they have been uploaded. If the virus scanner detects...