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The rule set for the product category 'Virtual Machine' has changed. It used to be 'Logical Asset with Financial Data'. It has now become 'Server'. The new rule set makes it possible to specify the...
Month: September 2018
A few record types still had long lists of checkboxes. These lists have been replaced by a link that offers a list of suggestions when pressed. This makes it easier to look up and select the...
Another reports has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Requests with Satisfied Requester’. It is generated using the satisfaction responses from people who indicated that they...
In the 'Security' section of the Settings console, it now possible for an organization's account owner to define a list of extensions that files are allowed to have when they are attached to a 4me...
The audit trail that 4me maintains for each record provides an easy-to-understand overview of a record's entire history from the moment it was created. As records age, though, their audit trails can become quite long....
Several filters have been made available in the 'Search Phrases' section of the Analytics console to make it easier to analyze the searches that people performed when they were looking for help. These filters should...
After a request has been completed, 4me sends out a notification to ask whether the requester is satisfied with the way the request was handled. In the past, when a requester ignored this notification, there...
A minor feature has been added to the REST API for changes. This API now allows the manager of the change to be set when a new change is created. In the past, the API...
People may have already noticed that the attachment file size limit has increased significantly. In the past the maximum size of an attachment, including videos and files in the Media Library was 20 MB. This...
When a specialist clicks on him/herself in the far right of the toolbar and selects the option 'My Profile', it used to be possible for this person to go to the 'API' section and see...
When a configuration manager registers a new product, the name of this product gets filled out automatically in the Name field when its brand, model and category are specified. The REST API for products now...
People who have the Project Manager role are now able to see the time entries that their colleagues added to the tasks of the projects they manage. Similarly, change managers are able to see the...
Sometimes an SLA is no longer considered affected by a request. That happens, for example, when the provider that is responsible for the SLA has rejected the request.Continue reading
Apart from being able to filter the configuration item views, configuration managers are now also able to perform mass updates of the CI records. This is a powerful new feature that makes it much easier...
Some people already noticed the filter icon that is now visible in the header of the views within the Records console. When a user clicks on this icon, the filter options for the view are...
A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them...
A new metric is being tracked for requests. It is called the reopen count. The reopen count is the number of times that a request's status has changed from 'Completed' to a different value. Continue...
Another filter option has been added to the request reports that can be found in the 'Reports' section of the 'Analytics' console. It is the 'Source' option. This new filter makes it possible to restrict...
A helpful feature has been added that gives service desk analysts and specialists another way to quickly find a specific configuration item (CI). Continue reading
Account administrators now have the ability to define automation rules in request templates. This can be useful, for example when a notification needs to be sent to the organization's information security officer every time the...
4me is delighted to announce that Aristar Consulting Group has joined the 4me Partner Network. Based in the United Kingdom, Aristar helps organizations reduce costs and increase revenue. Continue reading
In 4me Self Service, employees can submit requests on behalf of a colleague. Quite a few managed service providers (MSPs) are using 4me's Self Service capabilities to allow their external customers, which do not yet...
A new view has been added to the Records console for requests. This new view is called 'Requests My Team Is Accountable For'. Continue reading
