The full UI of 4me and 4me's Self Service interface are now available in Portuguese for enterprise employees and support specialists in Brazil. When they click on themselves on the very right side of the...

4me now offers service desk managers the information they need to track the quality of the support that their teams provide. When they go to the Analytics console, they will find a new option on...

Over time, some requests collect a lot of notes in their Notes section. For example, when the requirements of a request for a non-standard change are not immediately obvious, the request may go back and...

The views of 4me’s Inbox console have undergone a major makeover. When specialists open their 4me inbox, they will initially not notice a major change. Their inbox still presents the assignments in a table layout....

The annual 4me Customer Advisory Board meeting took place last week at Hartwell House, nestled in the beautiful English countryside. For three days the 4me team was joined by 12 of our customers and partners...

The filter ‘Completion reason’ has been added to the reports that are generated using the data of completed requests. These reports can be found in the Analytics console. This filter can be helpful, for example,...

The quick ranges, which allow people to select a popular date range for a report, have been improved. The reason why this was done is that people always had to think a little to understand the...

Several powerful reports have been added that allow organizations to see how often they manage to meet their SLA targets for each service or each service instance. The following reports show the number of times...

It is now possible to move a person record from a support domain account to its directory account. When a new person record is registered in a directory account, 4me checks all the support domains...

When specialists open the 'Time Entries' section of a request, problem, release, change, change task, project or project task, they are now able to see not only their own time entries, but also those of...

The 'Search Phrases' section of the Analytics console can be used to analyze the searches that people performed in Self Service. During a review of the search phrases, a support organization may discover that people...

To protect organizations against malicious use of the Mail API, the maximum number of email messages that gets processed for any person over a 4-hour period is limited. The limit depends on the roles that...

A new filter has been added to the change management reports that can be found in the 'Reports' section of the Analytics console. This new filter makes it possible to filter these reports by team....

Administrators are now able to export and import UI extensions. This can be helpful, for example, when some UI extensions have been prepared or updated in a 4me QA account. After these UI extensions have been...

The Mass Update functionality for configuration items (CIs) was only recently released. This functionality has been improved to give configuration managers the ability to also update the UI extension fields of CIs. The form that...

Requesters are encouraged to let their support organization know whether or not they are satisfied with the way their requests were handled. To capture more responses, the ability to provide feedback is now available from...