Last week it became possible for an enterprise customer to allow a managed service provider (MSP) to register requests for the customer’s specialists, without having to make the customer’s Service Desk Analyst role available to...

Service provider organizations, whether internal or external, may have some customers with which special arrangements have been made. In such cases, it can be important to inform specialists about this when they are about to...

The 'Copy note to change' option was introduced a few years ago. It is a helpful feature for specialists to inform the manager of a change about the information they are entering in the Note...

When a specialist opens a request that was submitted by someone from another account, the name of the account in which the requester's person record is registered is now displayed next to the name of...

The ability to apply very specific filters to a view has made it possible to add another useful feature to the views in the Records console.  The new feature that has been added allows specialists...

In October 2017 a new version of 4me Self Service was released. Since then, several enhancements have been added to that version of Self Service, like the Watchlist, the Notification Center and the Refine Search...

Change managers now have two more options at their disposal in the Completion reason field of their completed changes. The options 'Failed' and 'Disruptive' have been added. These additional completion reasons fill a gap in...

Last week the Reference option was added to the Note fields to make it possible to reference requests, problems, releases, changes, change tasks, projects, and project tasks. Now it is also possible to reference knowledge...

In the past, when an enterprise organization and one of its managed service providers (MSPs) each had their own 4me account, and a specialist of the customer organization would call the MSP to report an...

A minor but helpful usability feature has been added for auditors and account administrators in the ‘Audit Entries’ section of the Settings console. In this section they have always been able to review audit entries....

Another standard 4me integration has become available. It is the 4me SCCM Connector. This connector makes it possible for organizations to integrate their Microsoft System Center Configuration Manager (SCCM) instance with their 4me account. The...

Three interesting reports have been added to the 'Reports' section of the Analytics console. These reports provide different graphical presentations of the average time it has taken to get the affected SLAs of requests to...

Organizations perfect the categorization of their services from time to time. When they do, they are often left with a few service categories that no longer contain any services. To help them maintain a clean...

The Reference feature has become available in the Note fields of requests, problems, releases, changes, change tasks, projects and project tasks. This is an important usability feature that makes it possible for specialists to include...

People who regularly work in 4me's quality assurance environment will probably have experienced a moment of confusion every now and then where they switched browser windows and thought they were in production, but were actually...

Palo Alto, California, November 8, 2018 - 4me Inc., a SaaS start-up dedicated to improving the success of selective outsourcing, is delighted to announce the availability of the first global SIAM survey that it commissioned...

A minor optimization has been introduced that prevents a browser notification from popping up immediately after someone submitted a request for him/herself. The reason why this popup now gets suppressed is that it could be...

A new product category has been added, because several organizations indicated a need for it.  This new category is called 'Security Certificate'. It was already possible for organizations to add this category by themselves in...

Another filter has become available for the request views in the Records console and for the request reports in the 'Reports' section of the Analytics console. This filter is called 'Member'. The 'Team' filter was already...

An extra column has been added to the views that can contain completed requests. This column shows the satisfaction feedback that was received from the requester. A green thumbs up icon is displayed when the...

The automation rules of a change task are now able to look up and update the financial information of configuration items (CIs or assets). This can be useful, for example, when the serial number of...

When someone performs a search is Self Service, the search looks through all the records that this person has access to in Self Service. That means that the search results may include this person’s requests,...

A new role has been added. It is called the ‘Account Designer’ role. This role can be given to people who need to be able to maintain the organization’s account design, Self Service design, PDF...

Now that the first line support agreement (FLSA) reports are available in the Analytics console, it is possible to set a pickup target for the service desk team. This pickup target can be specified in...