4me has a special interface for specialists who work with a tablet. It is now possible to use this interface on larger screens as well. When the width of the browser window is reduced so...

After the successful introduction of the suggest field for selecting a person record in a UI extension, two similar suggest fields have become available. These two new field types allow users to select an organization...

To ensure that organizations can optimize the accessibility of their 4me Self Service home page for people with disabilities, it is now possible to include Accessible Rich Internet Applications (ARIA) attributes in the Self Service...

Developers who are most comfortable with C# or Visual Basic will be excited to hear that a 4me software development kit (SDK) has become available for the Microsoft .Net Framework. Like the SDK that was...

4me’s import/export functionality has been extended to include email templates. This can be helpful when a new 4me account has been set up in the quality assurance (QA) environment and this setup needs to be...

A very helpful new filter has become available for some of the views in 4me. It is called the 'Registration' filter. This filter makes it possible to limit the records that are listed in a...

In 4me it is possible to upload a small picture, or avatar, for specific records. That makes these records easier to recognize for users. The records for which a picture can be uploaded are: Holidays...

When a new 4me account is being populated in QA and several request templates and knowledge articles have been prepared and approved, they can be exported and imported again into the organization’s 4me production account...

Another SLA report has been added to the 'Reports' section of the Analytics console. This report has a specific focus on requests that are linked to an affected SLA but for which a resolution target...

The text, which was displayed when someone moved the mouse cursor over the red dot that indicates that a service is down, has been adjusted. This was necessary because it turns out that people frequently...

The report ‘Completed Changes by Completion Reason‘ has been added to the 'Reports' section of the Analytics console. It is not terribly special, but it should help organizations when they review their completed changes. Especially...

Service desk analysts who work for very large enterprises have reported that it is sometimes difficult to know who to select when someone with a common name calls the service desk. In such cases, the...

When a team coordinator needs to decide who to assign an urgent request to, it would help if it were possible to see who is currently working in 4me. That is now possible.  When someone...

In 4me, everyone can select their local time zone in their profile. This ensures that 4me presents all dates and times (such as resolution targets) in the selected time zone. What is new is that...

Today, I am excited to announce that Frank Bakker has officially joined the 4me team.  In his new role as Director Strategic Accounts, Frank will be responsible for developing strategic relationships with enterprise customers and...

Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to 'Requester'. In addition, the button has been relabeled to ‘New...