The International Foundation for Digital Competences (IFDC) and 4me, Inc., provider of the 4me Enterprise Service Management service, today signed an agreement to further support and promote VeriSM™. VeriSM™ is a service management approach for the...

Two small but helpful improvements have been released to help administrators who are in charge of the webhooks that their organization has set up in 4me. The first improvement ensures that the value in the...

The VIP checkbox on the Person form has been replaced by an icon that can be pressed to mark someone as a VIP. This icon is available to the right of the Name field to...

When users go to the Analytics console and open the 'Reports' section, they will notice that a new column has been added to the list of reports. This column contains the report type icon. This...

Two new reports have been added to the 'Reports' section of 4me's Analytics console. These two reports are: Completed Requests by Account Open Requests by Account

When a view is opened that lists completed requests, it is now possible to filter this view on the satisfaction response provided by the requester. But the 'Satisfaction' filter is not the only new filter...

The Member filter has been added to the 'My Team's Inbox' view. This makes it possible for someone who is a member of one or more teams to open the 'My Team's Inbox' view and...

With 4me it has always been easy to establish a computer telephony integration (CTI). The CTI support that 4me provides makes it possible to open 4me's Service Desk console when a service desk analyst accepts...

We are extremely happy today to announce a new partnership with The Gomel Group as we continue to build up the 4me Partner Network in the United States. Continue reading

The 4me App is available now for download from Apple's App Store and Google Play. The most important benefit that this app provides over simply using the web browser on your smartphone to access 4me,...

Another new field has become available on the Person form. It is the Employee ID field. This field can be found in the 'Financial Details' section of the Person form. When the Employee ID field...

To provide an alternative to using the Primary email field values to uniquely identify people who need to be granted access to 4me after an organization's identity provider has sent a SAML request to 4me's...

A minor adjustment has been made in the validation rules for the Support team field of the Configuration Item form. Because of this adjustment, this field is no longer required when the status of the...

In the past, it could happen that a user would not be able to filter a report in 4me on two specific services if these services were alphabetically far apart. That was because the user...

4me is recognized as a "Rising Star" in the latest edition of the ISG Provider Lens™ report for 2019. The report looks at the ability of IT Service Management (ITSM) and Service Integration and Management...

In the past, it was possible to see which automation rules were added to a request or task by expanding its ‘Automation Rules’ section. But just like their Audit Trail, people will mostly use this...

The Automation Rules functionality has been extended with several new operators. These operators have been added to support date and time manipulation. The new operators are: is_monday is_tuesday is_wednesday is_thursday is_friday is_saturday is_sunday year month...

A few more triggers have become available for automation rules. These options make it possible to trigger an automation rule only when a specific update is made. The new options are: On next target update...

Many customers will be pleased to hear that it is now possible to define automation rules that are automatically applied to each request, change task or configuration item. It was already possible to define automation...

The Support URL field used to be included in the 'Custom Links' section of the Settings console. There it was mostly overlooked, despite the fact that it can be quite useful. This field makes it...

A small but helpful usability feature has been added for the people who maintain translations in the 'Translations' section of 4me's Settings console. Now, when they select a phrase to translate, they will see that...

Another useful report has been added to the 'Reports' section of the Analytics console. This new report tracks the number and percentage of requests that are submitted using 4me Self Service over time. It is...

The ability to export all the records that are listed in a view, or only the selected ones, was introduced a few months ago. This new export feature has been delivering the export files it...

An interesting usability feature has been added to the Team field of requests. When a Specialist clicks on this field, it will no longer simply list all the teams that are available for selection. From...