Demo instances can now also be integrated with identity providers like Microsoft Azure Active Directory, Okta, OneLogin or Google Cloud Identity for automated provisioning. After accessing a 4me demo instance and signing in to an...
Month: March 2019
There are three reports available in 4me and one in 4me Self Service (for key contacts) that break down the number of requests by source. In the past, when organizations started using 4me, they would...
All configuration item reports in the 'Reports' section of the Analytics console can now be filtered by product category. The same is true for the configuration item views.
Those of you who have already been exploring the new Dashboard functionality will have noticed a new type of report in the 'Reports' section of the Analytics console. This new type of report is called...
A small usability enhancement has been introduced for time tracking. This enhancement makes it possible for people to jump from one of the time entries on their time sheet to the request, problem or task...
To pass a request to the 4me account of another provider, a service instance of this provider needs to be applied to the request. This ensures that the request gets included in this provider's SLA...
People who have the specialist role of multiple 4me accounts used to be able to pass requests to any team of these accounts. This caused the team of the other account to receive the requests...
The 4me App could already be downloaded from Apple's App Store and Google Play. After downloading the app, it can be connected to an organization's 4me account. This version of the 4me App can only...
After a filter has been added to a dashboard, it is applied to all of the dashboard's reports that allow this filter to be selected. In some cases, though, one of the reports may need...
A new UI extension feature has been added. Administrators and account designers can find it in the ‘Snippets’ section when they are adding fields or editing the HTML of a UI extension. The new feature...
It is now possible to apply the 'Service' filter also to the views that list change tasks or project tasks. Even though these tasks are not directly linked to a service, the change or project...
DKIM (DomainKeys Identified Mail) is an email authentication method that is designed to detect forged sender addresses in emails. 4me now allows organizations to use their own DKIM keys. Combined with DMARC (Domain-based Message Authentication,...
A few weeks ago it became possible to edit filters after they had been applied to a report. This improved filter feature has now also become available for the views. When a filter is applied...
The ‘Email Policy’ section in the Settings console has 2 new options. The first is called ‘Allow inbound email to generate new requests’. When this option is checked, people are able to send email to...
Many record types in 4me have a ‘Notes’ section. For example, requests, problems, tasks, projects, etc. all have this section. The ‘Notes’ section of a single 4me record can contain many individual notes, each with...
Specialists are now able to create their own dashboards. When they go to the Analytics console and open the ‘Dashboards’ section, they can press the Add button in the toolbar (the one with the big...
Okta is a leading identity and access management provider. Okta was already pre-integrated with 4me to deliver single sign-on for 4me customers. This makes it possible for organizations that use Okta to offer their employees...
Normally, when someone replies to an email notification from 4me about a request, problem, release, change, change task, project or project task, the reply gets added as a note to the record for which the...
DKIM (DomainKeys Identified Mail) is an internet standard used to detect forged sender addresses in email messages. This email authentication method is often used by organization to protect their email users from phishing and spam....
Administrators can download the list of 4me users that are registered in their organization's 4me account when they go to the 'Billable Users' section of the Settings console. This export file can then be used...
Organizations are now able to provide their people single sign-on access to 4me using more than one identity provider, such as Microsoft Azure Active Directory, Okta, OneLogin or Google Cloud Identity. The Add button in...
