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Demo instances can now also be integrated with identity providers like Microsoft Azure Active Directory, Okta, OneLogin or Google Cloud Identity for automated provisioning. After accessing a 4me [...]

There are three reports available in 4me and one in 4me Self Service (for key contacts) that break down the number of requests by source. In the past, when organizations started using 4me, they [...]

All configuration item reports in the ‘Reports’ section of the Analytics console can now be filtered by product category. The same is true for the configuration item views.

Those of you who have already been exploring the new Dashboard functionality will have noticed a new type of report in the ‘Reports’ section of the Analytics console. This new type of [...]

A small usability enhancement has been introduced for time tracking. This enhancement makes it possible for people to jump from one of the time entries on their time sheet to the request, problem [...]

To pass a request to the 4me account of another provider, a service instance of this provider needs to be applied to the request. This ensures that the request gets included in this [...]

People who have the specialist role of multiple 4me accounts used to be able to pass requests to any team of these accounts. This caused the team of the other account to receive the requests [...]

The 4me App could already be downloaded from Apple’s App Store and Google Play. After downloading the app, it can be connected to an organization’s 4me account. This version of the [...]

After a filter has been added to a dashboard, it is applied to all of the dashboard’s reports that allow this filter to be selected. In some cases, though, one of the reports may need the [...]

A new UI extension feature has been added. Administrators and account designers can find it in the ‘Snippets’ section when they are adding fields or editing the HTML of a UI extension. The new [...]