There are three reports available in 4me and one in 4me Self Service (for key contacts) that break down the number of requests by source. In the past, when organizations started using 4me, they [...]
All configuration item reports in the ‘Reports’ section of the Analytics console can now be filtered by product category. The same is true for the configuration item views.
To pass a request to the 4me account of another provider, a service instance of this provider needs to be applied to the request. This ensures that the request gets included in this [...]
People who have the specialist role of multiple 4me accounts used to be able to pass requests to any team of these accounts. This caused the team of the other account to receive the requests [...]
After a filter has been added to a dashboard, it is applied to all of the dashboard’s reports that allow this filter to be selected. In some cases, though, one of the reports may need the [...]