We are excited to announce that 4me has received the “SERVIEW CERTIFIEDTOOL” award.  SERVIEW, an independent consulting firm headquartered near Frankfurt in Germany, helps organizations define their technology needs and provides staff training in industry standards. Continue...

4me’s Service Navigator could already be opened from requests, problems, changes, releases, projects and SLA reports. Now it is also possible to open the Service Navigator from change tasks and project tasks. To do this, simply...

Customers have asked for the ability to filter requests by the person who created them. The creator of a request can be an enterprise employee who submitted a request using the 4me App or 4me...

Two new sections have become available in the Analytics console. They are called ‘Provider Reports’ and ‘Customer Reports’. Each section is a dashboard that provides real-time information about service quality. The first provides information about...

A minor usability enhancement has been released for the Auto Translation feature. Now, when someone hovers the mouse cursor over the Translation icon, the tooltip explains which language the note was translated from. Or, if...

Many quick range options were already available in 4me to make it easy to select one of the most commonly used date ranges for a view or report. But apparently there are a few more...

The new Baseline functionality for projects makes it possible for project managers to identify deviations from the plan as soon as they occur. As project members work on their tasks and enter the time they...

Gradually more and more advanced functionality is being added to 4me for resource planning. It has recently become possible to plan changes and projects more precisely because managers are now able to specify the planned...

UI extensions are now able to make the following standard CI fields mandatory when the CI’s status is set to a specific option (e.g. ‘In Production’ or ‘Standby for Continuity’): System ID Service Site Location...

When an account designer uses the Snippet feature to add a field to a UI extension, 4me now ensures that the field ID it suggests is not already included in the HTML. Even if the...

A new usability feature has been added that prevents users from accidentally closing a browser tab if that tab contains any unsaved changes in 4me. So if someone was busy submitting a new request and...

4me Inc., the SaaS provider of the 4me enterprise service management solution that is dedicated to improving selective outsourcing, is delighted to announce that its Auto Translation feature has been released. This feature is intended to...

Support experts who have the Specialist role of multiple 4me accounts may find themselves working on requests that can be seen by other specialists of these accounts. For example, a request may have been passed...

Another trigger has been added to 4me's Automation Rules functionality. This new trigger is called: 'On internal note added'. The trigger 'On note added' was already available. That one triggers the execution of an automation rule...

The inbox views in 4me and the request header now display the desired completion whenever a desired completion date and time have been specified in a request and the status is ‘Waiting for Customer’. Unlike...

At the bottom of the ‘My Inbox’ section, the 4me App and 4me Self Service used to list the change tasks and the project tasks that were assigned to the user and are already finished....

Project tasks can now be assigned to teams. This is something that many customers have asked for, because it makes it easier for project managers to plan their projects. Project managers can now simply assign...

The status options that can be selected for a knowledge article have been improved to better align with the Knowledge-Centered Service (KCS) methodology.Continue reading

As previously announced, classic Self Service has now been retired. In all production, QA and demo accounts, the option 'Use classic Self Service' has been unchecked and this checkbox has been removed from the 'Self...

When a specialist updates the status of a request to ‘Completed’, 4me’s validation rules determine whether the specialist should link a configuration item to the request. These rules were already quite advanced, but have now...