Archives

The views that list a support organization’s knowledge articles now have two additional columns to show when an article was originally created and when it was last updated. These columns [...]

It has become possible to link a request template to a change template, even when the change template is not linked to a service. This allows the same change template to be used for multiple [...]

The Mass Update functionality was introduced several months ago for configuration items.  Now it has been extended to request templates. This makes it possible for service desk managers to [...]

Many people have been looking forward to see how 4me’s development team would incorporate native chatbot functionality in the 4me service.  Today, everyone can see how the 4me’s [...]

We would like to introduce you to another member who has joined the 4me team.  His name is Patterson Howard and he brings with him a wealth of enterprise software sales [...]

It was already possible for 4me account administrators and designers to include custom fields in a UI extension that allow users to select an organization, site or person record.  Because [...]

Fans of the Auto Translation feature will be happy to hear that it now supports an additional six languages.  That is on top of the 20 languages it already supported.

Change managers may be happy to hear that the options that are available in the Type field of changes and change templates are now fully customizable.  Historically, the options that the [...]

Account administrators and account designers now have an extra view in the ‘Dashboards‘ section of the settings console.  This new view is called ‘Dashboards Created By Me’. This [...]

When a request template is placed in Edit mode, it used to be possible to link it to a change template which Justification field is empty. This would lead to a situation where the request [...]