The views that list a support organization's knowledge articles now have two additional columns to show when an article was originally created and when it was last updated. These columns have the headers: Created Updated...

It has become possible to link a request template to a change template, even when the change template is not linked to a service. This allows the same change template to be used for multiple...

The Mass Update functionality was introduced several months ago for configuration items.  Now it has been extended to request templates. This makes it possible for service desk managers to not only create many similar request...

Many people have been looking forward to see how 4me's development team would incorporate native chatbot functionality in the 4me service.  Today, everyone can see how the 4me's service-oriented data structure and tightly integrated KCS-based...

We would like to introduce you to another member who has joined the 4me team.  His name is Patterson Howard and he brings with him a wealth of enterprise software sales experience.  Patt is based in Munich...

It was already possible for 4me account administrators and designers to include custom fields in a UI extension that allow users to select an organization, site or person record.  Because these fields behave just like...

Fans of the Auto Translation feature will be happy to hear that it now supports an additional six languages.  That is on top of the 20 languages it already supported. Continue reading

Change managers may be happy to hear that the options that are available in the Type field of changes and change templates are now fully customizable.  Historically, the options that the Type field provided were: Application...

Account administrators and account designers now have an extra view in the 'Dashboards' section of the settings console.  This new view is called ‘Dashboards Created By Me’. This additional view makes it easier for them...

When a request template is placed in Edit mode, it used to be possible to link it to a change template which Justification field is empty. This would lead to a situation where the request...

An extra email template has become available.  Account administrators and designers can find it in the 'Email Templates' section of the Settings console.  It is disabled by default. When this template is enabled, 4me sends out an...

This could be the best usability feature that no one will ever notice. When someone selects a record in a view, this record opens in View mode to the right of the view. A person...

4me automatically takes a snapshot of a project each time a new phase starts. These baselines tell project managers whether or not their projects are still on track. A new option has become available that...

The ‘Current SLA Targets’ section of the Analytics console is the best place for a service provider organization to check whether any of their requests are in danger of violating an SLA target.  To offer more...

Earlier this year, ISG already announced that they reviewed the capabilities of the 4me service for the support of IT Service Management (ITSM) processes and the Service Integration and Management (SIAM) approach.  Their research concluded that...

Many reports in the 'Reports' section of the Analytics console are based on data from affected SLA records.  From these reports people can drill down into views that list the affected SLA records that were used...

Whenever 4me sends out an email notification to someone about a record such as a request or task, an entry is added to the audit trail of this record.  This feature was implemented some time ago...

This year's 4me Customer Advisory Board meeting was held at Château St. Gerlach in the southern tip of the Netherlands, between Belgium and Germany.  A diverse group of representatives from 10 large customer organizations and their...

In addition to the earned value charts that have been added to the baseline, there are two more charts available now to help project managers track the progress of their projects.  These other charts are the...

4me's support for the Earned Value Management (EVM) methodology has been extended.  It now offers two graphical representations that visualize whether a project is progressing as planned.  These graphical representations are the Earned Value chart and Earned...

4me already offered managers some reports to keep an eye on the expiration dates of first line support agreements (FLSAs), SLAs and contracts.  These reports can be found in the Analytics console under these names: Upcoming...