All 4me demo environments have a special support domain account called 'Widget Data Protection'. This account is available at https://wdp.4me-demo.com/.  It now includes several change templates to demonstrate how organizations can use 4me to manage...

The single sign-on (SSO) integration capabilities of the 4me service have been extended to also support the OpenID Connect (OIDC) protocol.  4me already supported the popular SAML specification to make it easy for organizations to...

Handling a major service outage can be stressful.  End users may have submitted many requests during the outage and most of these will have been grouped together.  But after the outage was resolved and the...

When people are planning to be unavailable to work on assignments, they are now able to specify this in 4me.  They can do this by opening their profile in 4me Self Service, in the 4me...

When a view is opened in the Records console and a record is selected in this view, it is now possible to open the Change Calendar.  This can be done by pressing the Actions button...

It was already possible to filter requests, change tasks and project tasks by target indication.  Now problem views and reports can also be filtered by target indication. To bring the list of target indication options...

The Keywords field was already available for knowledge articles and request templates.  The Keywords field has now also been added for services. This allows support organizations to do some search engine optimization (SEO) to help...

Configuration items (CIs) cannot only be related to a service; they can also be linked to a specific service instance of the service that they are related to.  Software CIs can even be linked to...

Now that skill pools can be defined, it has also become possible to provide the members of a skill pool SLA coverage.  To explain why this is useful, let's take an example where a company...

Not too long ago it became possible to assign project tasks to teams.  Now another project management feature has become available.  This one allows project managers to assign tasks to skill pools.  A skill pool...

It is now possible to create an automation rule that automatically looks up the service instances of a service.  This makes it possible, for example, to automatically add all the service instances of the service...

The Auditor role has the permission to see all records in an organization's 4me account, but it cannot add or modify records.  This role can now also export all the records that it is allowed...

More and more provider organizations are integrating their 4me account with their billing system.  They may, for example, create an item in their invoicing tool for each project task.  That allows them to sync the...

When a view's sort order is adjusted, the new sort order becomes visible in the address bar of the browser.  The advantage of this is that when the user bookmarks this URL, the sort order...

An additional filter has been made available for request views and reports. The filter is called 'Organization region'.  It allows support organizations to limit a report to the requests that were submitted for people who...

Three new reports have been added to the 'Reports' section of the Analytics console. These reports make it easy to look up the number of requests that are linked to a service instance of an...

4me’s Grouping feature allows specialists to combine multiple requests into a group.  Once a request group has been created, specialists can work on this group.  Any update of the request group is automatically copied to...

The ability to filter people by manager became available last week.  This week another filter has become available for the people views. The vast majority of enterprise organizations that use 4me set up one directory...

4me administrators and designers are now able to open the 'Automation Rules' section of the Settings console and only export some of their organization's automation rules. This can be especially useful after a few new...

A system note now gets added whenever someone marks an assignment as urgent.  The system note is inserted in the right sequential order in the Notes section of the request, problem, change task or project...

The 'History' section of the Configuration Item form now provides a bit more information. When this section is expanded, it now displays the status of every request, problem or task that is linked to the...

Most support organizations have a major incident management process that requires them to perform additional activities for incidents that they consider 'major'.  This was one of the many topics discussed during this year's CAB meeting. ...

A little while ago it became possible to use the values in the custom fields of UI extensions to filter views and reports.  Because some custom fields may have been given the same name as...

The Service Hierarchy Browser (SHB) is the vertical bar that opens on the right side of the screen when a request is placed in Edit mode.  It is one of those unique features that 4me...

A new requests view has become available in the Records console.  This view makes it easy for support organizations to look up all requests that were passed to external providers.  The name of the view...

The people views in the Records console can now be filtered by manager.  The 'Manager' filter was added to make it easy to find all people who have the same manager. By filtering the list...

The Created At and Updated At columns have been added to the export files for person records. These columns are available in both the Comma-separated values (.csv) and Microsoft Excel (.xlsx) formats of these export...

Two special reports have been added to the 'Reports' section of the Analytics console.  These reports are intended to provide organizations the ability to quickly find the changes that are likely to go, or have...

A useful feature has become available for all reports in the 'Reports' section of the Analytics console. This new feature allows people to look up all records that are included in a report.  To access...

One of the results from the customer advisory board (CAB) meeting last month was that more knowledge management reports are needed.  The report that most people asked for has now been delivered.  It can be...

The knowledge article views in the Records console can now be filtered by several extra filters. These include the four visibility options that were recently added (i.e. Internal specialists, Covered specialists, Key contacts and End...