The ‘All Out of Office Periods' view can now be filtered.  The following filters can applied to this view to help administrators find specific out of office periods more easily: Business unit Organization Organization region...

The following two reports have been added to allow them to be added to a dashboard that tracks the performance of the service desk: First Call Resolutions by Member Service Desk Only Resolutions by Member...

When someone attempted to log in to 4me several consecutive times with an incorrect password, his or her access to 4me is temporarily blocked.  This is a basic security measure that stops people from trying...

Aimée Hoskens joins 4me with over 20 years of experience running marketing and communication programs for many different types of organizations, both commercial and government.  With the use of social media and other modern digital...

4me's Webhooks API has been extended to allow organizations to build near real-time integrations that use the time entry data in 4me to update their financial application.  This is especially useful for managed service providers...

When a specialist sets the status of a request to 'Completed', the Note field becomes required.  The same thing happens, for example, when the status is set to 'Waiting for...' in a problem or task....

It has been a while since new fields became available for 4me's email templates.  A new field has just been added, though.  It is the Supplier request ID field. When an organization has set up...

4me's Specialist interface is now available in one of the world's most elegant written languages.  Thanks to 4me partner OpenVision in Thailand, specialists who prefer to work in Thai can now do so. More importantly...

Previously it was not possible to include images in the feedback that end users provide to improve knowledge articles, see Provide Feedback on Knowledge Articles.  Because customers have indicated that it would be helpful if...

A simple but helpful usability feature has been added to 4me's Export functionality.  Now, when someone exports some records from 4me, the confirmation popup includes a link to the export job. This export job can...

A new parameter has become available that allows administrators and account designers to define automation rules that look up the person who is currently acting as the coordinator for a team. This parameter makes it...

A new option has been added to the 'Contact Details' section of person records for chat links.  This new option makes it possible to add a chat link for Microsoft Teams.  The option is called...

4me's SCIM Provisioning capabilities make it easy for organizations to automate the maintenance of their employee information in 4me by linking their 4me account with their identity provider, such as Azure AD, Google SSO, Okta,...

The people views that are available in the Records console now show the small crown icon next to the name of each person who has been marked as a VIP.  This makes the VIPs stand...

4me is very pleased to welcome Expertize to the 4me Partner Network in Germany.  Combining many decades of experience in all facets of service management, Expertize has recognized that the future requires technologies that enable...

Another rockstar software engineer has joined 4me's development team.  His name is Fried Hoeben and he brings more than 2 decades of enterprise software development experience with him. In an earlier life Fried worked on...

Many customers have asked for the ability to filter the request views and reports by the person for whom a request was submitted.  To make this possible, the Requester filter has been added.  This filter...

When a service desk analyst enters some text in the Requester field of the Service Desk console, 4me suggests all person records that match all or part of this text in the following fields: Name...

To show the language preference of a person, 4me used to display a circle over the person's picture with a flag that symbolized this language.  This was mainly useful for multilingual service desk analysts when...

4me has a growing user base in Norway.  The Self Service interface of 4me and the 4me App were already available in Norwegian, but since more and more support specialists in Norway are using 4me,...

Today it is our distinct pleasure to announce that Eelco Berghuis has joined 4me's Sales & Marketing department.  In his role as Business Development Director - International, Eelco will be establishing new partnerships and supporting...

This past year has once again been exciting for 4me.  We were able to welcome more enterprises and service providers as customers than ever before.  To keep up, we welcomed several new partners and team...