The ID column has been added to the notes export files.  Having the ID available in the notes exports can be useful, especially now that 4me is linking notes to time entries. This makes it...

Because most support organizations are not only tracking their SLA resolution targets, but also their SLA response targets, the following three reports have been added to the 'Reports' section of the Analytics console: Average Time...

Three new change management reports have been added to the 'Reports' section of the Analytics console.  These three new reports are: Registered Changes by Type Open Changes by Type Completed Changes by Type Because organizations...

When someone goes to the Records console and selects 'People', the view 'All People' opens by default.  This view used to list all people of the account that is selected in the Account Switcher, plus...

Two new reports have been added to make it possible for support organizations to create their own dashboards for tracking the performance of their service desk team.  These new reports can be found in the...

For developers who build integrations with 4me, a new section has become available in the Settings console.  This new section is called 'Webhook Deliveries'.  To access this section quickly, just type  web  in the Search...

When someone performs an import of records into 4me, the import file gets queued for processing, it then gets processed and once the import has been completed 4me sends the user an email notification.  This...

It was already possible in 4me to filter project views and reports by program.  This is important for program managers who want to keep track of all open projects that are part of their program. ...

The 4me Partner Network continues to expand.  Today, 4me is proud to announce its partnership with ITConcepts. For more than 20 years already,  ITConcepts has been Switzerland's leading IT service management specialist.  Now ITConcepts is...

A few more reports have been added to help configuration managers maintain an accurate CMDB.  The reports that were added are: Configuration Items by Service Configuration Items by Supplier Configuration Items by Support Team For...

When someone has entered a value in the Time spent field of a request, problem or task and this person subsequently presses the Save button, then a new time entry gets generated for the amount...

The Time spent field of a request, problem, change task or project task now becomes required whenever text has been entered in the Note field.  Some organizations, however, require a note that justifies the effort...

When a managed service provider (MSP) has linked its 4me account with customers that have their own 4me account, they are able to relate the organization records of those customers to their SLAs, but they...

Some support organizations prefer not to ask their specialists to keep track of the time they spent on individual assignments like requests, problems and change tasks.  They make sure that the option 'Assignment time tracking'...

The rules that determine when the Time spent field of a request, problem, change task or project task becomes required have been adjusted.  The objective of this adjustment is to ensure that people do not...

It has become easier to export one or more new or updated UI extensions from QA and import them into production after they have been tested.  That is because it is now possible to export...

A helpful feature has been added to allow specialists to point their colleagues to a specific note in a request, problem, change, project task, etc.  When they are writing an email or when they are...

Because the IDs of records like requests and tasks can be quite long, it is time consuming to write them manually.  It is much faster to copy an ID when it needs to be specified...

The filter 'Supplier' has been added to the list of filters for configuration item (CI) views and reports. This additional filter should help configuration managers maintain a clean CMDB as it allows them to check...

Two new filters have become available for the change views in the Records console and for the change reports in the Analytics console. These two extra filters are: Manager organization Service provider

The 'Holidays' section of the Settings console is where administrators go to maintain the holidays for their support organization.  When they go there now, they will notice that the 'Holidays' view has 2 additional columns: the...

When a specialist enters a value in the Time spent field of a request, 4me generates a new time entry for this person as soon as the request is saved.  Such time entries are automatically...

The 'Roles & Teams' section of the Person form has been redesigned.  This section is now easier to use for administrators of organizations with many 4me accounts and trusts with 4me accounts from other organizations. In...

There were already several reports on SLA performance, but all of those horizontal bar charts and pie charts show the performance for a single date range that the user can specify.  Because it might also...