Imagine a situation where a large enterprise has a shared service center that supports the IT departments that are located in the countries in which the enterprise operates.  The shared service center may, for example,...

It has become very easy to look up all the task templates that are part of a specific change template or project template.  The filter 'Change template' is now available in the task templates views...

The filter 'Completion reason' has been added to the reports that make use of the SLA resolution target data of affected SLAs.  This makes it possible to limit these reports to the data from affected...

Another useful report has been released.  It is called ‘Time Spent by Request Category Over Time‘ and can be found in the ‘Reports’ section of the Analytics console. This report can be useful for support...

Automation rules are now able to call webhooks, enabling these webhooks to deliver a custom payload to a target server.  Why this is such a powerful new feature is best explained with an example. Let...

HR departments of large organizations will want to keep track of the wellbeing of their employees during the COVID-19 pandemic.  This information will help them to ensure that they are doing everything they can to...

Another filter has become available for the request views and reports. The new filter is called 'Requested for VIP'.  This filter makes it easy to limit the requests in a view or report to those...

Some provider organizations register their external customers and the key contact persons of those customers in the 4me account that their specialists use.  When they do this, they run the risk of accidentally mentioning a...

Account administrators have the ability to remove notes.  This makes to possible for them to act when someone accidentally included sensitive information in a note, or attached a file that contains information that should not...

A very minor usability feature has been added that allows specialists to quickly look up the creation date of a record which ID is listed in a view. By hovering the mouse cursor over the...

Three new reports have been added to support the problem management practice of support organizations.  The new reports can be found in the ‘Reports’ section of the Analytics console. These three reports are called: Requests...

It is fairly common that specialists need to look up the serial number of a configuration item (CI) when they are asked to work on a request.  They normally do not go to the CI...

The auto translation functionality that translates notes for 4me users has been a resounding success, especially in organizations that support people who speak many different languages.  The service desks of these organizations no longer need...

We have heard from 4me customers that they are using their self-service portal to share Coronavirus (COVID-19) information with their organization's employees.  That is an excellent use of their enterprise service management solution.  HR teams...

The recently released feature that makes it easy to copy the ID of records such as requests and tasks received positive feedback.  That is why more fields now offer specialists the ‘Copy to clipboard’ feature. ...

The 4me REST API capabilities have been extended again, this time to support developers who want to automate the retrieval, update and/or creation of automation rules.  They can now use the new Automation Rules API...

An extra feature has become available for organizations that use the SAML protocol to give their people single sign-on access to 4me.  This new feature allows them to add an extra layer of security by...

Organizations that use both 4me and Lansweeper will be pleased to hear that there is now a standard integration available that will help them get more value out of both products. Lansweeper is a discovery...

A new Boolean property has become available for automation rules.  This property makes it possible to ignore internal notes that have been added to requests.  The new property is called  public.  The screenshot below presents...

The UI extension functionality in 4me is used to add custom fields to a form.  This capability has now also become available for the Release form.  This means that organizations can add some additional fields...

A very helpful filter has become available for 4me administrators.  This new filter allows them to quickly look up all people who have one or more specific roles of their organization's 4me account. This new...

It recently became possible to add information to the organization records of external customers and external providers.  Because some providers have many external customers, there is now a need to efficiently add information to the...

A few basic knowledge management reports have been added to help organizations manage their knowledge articles.  The five new reports are: Knowledge Articles Knowledge Articles by Service Knowledge Articles by Status Registered Knowledge Articles Registered...

Now that every provider organization can set up its risk register in 4me to manage their risks, they will have a need to track the performance of their risk management practice.  That is why a...

Yet another filter has become available.  This new filter is called 'Updated' and it makes it possible to use the date on which a record was last updated to filter the views in the Records...

As part of their compliance efforts, organizations practice risk management.  They do this to ensure that they identify potential risks in advance, analyze these risks and take precautionary steps to eliminate them, or at least...

A new feature has been added to help provider organizations that use 4me's time tracking functionality for internal chargeback or invoicing their customers. If these organizations have activated effort classes, they will now see the...

The request reports have always ignored request groups.  The request groups were not counted because they are merely placeholders to which multiple requests can be related.  So the request reports only counted requests that were...