The report 'Request Completion Duration' has been added to allow support organizations to see how long it typically takes them to resolve requests. This report simply looks at the time it takes for a request...
Categories
- Agile
- Artificial Intelligence
- Automation
- Billing
- Change Management
- Cloud Computing
- Configuration Management
- CSM
- Customization
- Enterprise
- Financial Management
- Incident Management
- Integrations
- Knowledge Management
- Languages
- Learning
- Mobile
- New Feature
- News
- Notification
- Outsourcing
- Partners
- Performance
- Press Release
- Problem Management
- Project Management
- Reporting and Analytics
- Request Fulfilment
- Risk Management
- Security & Privacy
- Service Level Agreements
- Service Management
- Shop
- SIAM
- Time Tracking
- Uncategorised
- Usability
- Workflow Management
Popular Posts
- The 4me +AI App 188 views
- Waiting for Customer Follow-Ups 147 views
- AI Feature: Request Summaries 131 views
- Key Takeaways from Gartner IT Symposium/XPO Barcelona 128 views
- Talk Services, Not Tech 121 views

Get Blog Email Notifications