In the past, customers have been able to chose from one of three different pricing plans when they decided to subscribe to the 4me service.  These plans were called: Basic, Premium and Premium Plus.  To...

Many specialists have already noticed that the list of available filters has become rather long for some views and reports.  The request views and reports, for example, already offer well over 30 filters.  To make...

The 4me Community is now officially available.  This new website is a place for all 4me enthusiasts to ask questions, offer solutions, share ideas and find answers.  People who are responsible for the design and...

The Search box that is available at the top of many dialog windows within the 4me Specialist Interface has been modernized a little.  Apart from the new styling, which was introduced earlier for search select...

The ‘Knowledge manager’ filter has been added to the knowledge article views and reports.  This new filter makes it possible to limit these views and reports to knowledge articles that are related to a service...

To help configuration managers maintain the information about their assets in the configuration management database (CMDB), the following reports have been added: Configuration Items by Site Configuration Items by Location Configuration Items by Service Instance...

The filter ‘Known error’ has become available in problem views and reports to include or exclude the problems in which the Known error box is checked.  This makes it possible, for example, to quickly look...

Four new reports have become available for generating visual overviews of the contracts that are registered in 4me. Several contract reports already existed, but now the following reports have been added: Contracts by Category Contracts by...

In a recent research report Information Services Group (ISG), a leading analyst firm, names 4me as the rising star in Service Integration and Management (SIAM), also known as multi-provider management or multi-sourcing. The report focuses on...

The view in the ‘Inbound’ Email’ section of the Settings console is used by 4me account administrators to see which email messages were sent to the 4me account of their organization.  In this view, they...

Today we would like to extend a warm welcome to Sapphiratech.  The service management experts of Sapphiratech have joined the 4me Partner Network in the United Kingdom to support both local and multinational organizations with...

The Location field of person records and configuration item (CI) records has always been a simple text field.  After selecting a facility in the Site field of a person or CI record, the Location field...

A minor usability improvement has been released that makes it possible for users to recognize the purpose of a field more quickly.  Whenever another record can be looked up in a field, the search icon...

We are delighted to add the SIAM and ITSM specialists of Bright Octopus to our partner community. The team of Bright Octopus has over 20 years of experience in helping businesses change and manage all...

When a 4me account is created for an organization, the security settings for this account now limit the file types that its 4me users are allowed to upload as attachments or inline images. By default,...

4me partners and customers will soon notice that another expert has joined 4me.  They will see Sebastian Ziemiński picking up some of the requests they have passed to 4me.  Sebastian joins the team of Wouter...

The work hours of teams, as well as the service and support hours of service offerings, are maintained in the 'Calendars' section of the Settings console by 4me account administrators.  There the administrators can add...

The time entry export files are especially important to some service providers because much of their revenue depends on them.  That is why these export files are treated with extra care to make it as...

The ability to duplicate templates has been available for a few years already.  It is widely used to speed up the creation of new templates.  After the introduction of automation rules for changes and projects,...