The target definitions of a service level agreement (SLA) are specified in a service offering.  This makes it possible for providers to define multiple service offerings for each of their services.  A provider may, for...

Another unique collaboration feature has been added to 4me.  This new feature makes it possible to include tasks in a change workflow that automatically register a request as soon as their predecessors have been completed. ...

After downloading the 4me App from the App Store or Google Play, users are asked to enter their organization’s 4me account.  This is the subdomain part of the URL people use to access their organization’s...

Because of the limited space available on a smartphone screen, the status is not presented when people open their watchlist in the 4me App or 4me Self Service.  This made it difficult for people to...

When 4me automatically adds a note to a request, this system note may cause a notification to be sent to the requester, the specialist to whom the request is assigned, and everyone who has added...

A major new capability has become available in 4me to make it possible for organizations to allow their people to reserve certain configuration items for a period of time.  To explain how to make use...

4me administrators are now able to add an extra layer of security to the payloads their webhooks send out.  They can do this by creating a webhook policy in the 'Webhook Policies' section of the...

To make sure that people do not accidentally select an inactive configuration item (CI) where it does not make sense to link an inactive CI, 4me no longer offers inactive CIs when someone is relating...

In 4me it is possible for account administrators to give each product category a small picture or avatar.  This image then becomes the default picture for all products in which this category is selected. But...

When providers register their services in 4me, they also register at least one service offering for each service.  Each service offering defines the targets, terms and conditions for the SLAs that will later be registered...

By default, the option that allows people to submit requests for others used to be switched on in the 'Self Service Settings' section of the Settings console.  To avoid surprises for support organizations that are...

To help customers meet their compliance requirements, 4me is pleased to announce that its System and Organization Controls (SOC) report is now available. 4me's SOC 2 Type 1 report was issued by PricewaterhouseCoopers (PwC).  This...

To ensure that a consistent naming convention is used, the report 'Applied Request Templates' has been renamed to 'Requests by Template'.  Similarly, the report 'Applied Knowledge Articles' has been renamed to 'Requests by Knowledge Article'....

Two reports have been added to the 'Reports' section of the Analytics console.  These report can be used to see how often specific types of changes or change tasks are created: Changes by Template Tasks...

Another set of problem management reports has been added to the 'Reports' section of the Analytics console.  This set is made up of the following reports: Active Problems by Manager Active Problems by Team Halted...

The configuration items export files now have an extra column.  This column is called 'Has CI Relations'.  It indicates whether a configuration item (CI) is related to any other CIs.  This column was added to...

A new REST API capability has become available that allows administrators to delete SCIM Users.  Deleting a SCIM user may be necessary after the configuration of an identity provider was updated and the link between...

As the number of customers using 4me continues to grow, more experts are needed to support 4me's partner community.  Today we are proud to announce that Fred Kouwenberg has decided to make the switch to...