We are delighted to announce our partnership with Sofigate, the Business Technology Company in Northern Europe. Sofigate’s experts are well known for designing, building and running business technology transformation services and solutions, without forgetting the...

In 4me it is possible for someone to have SLA coverage for more than one instance of the same service.  For example, a manager of a multinational organization may be covered for several payroll environments. ...

By default, 4me does not allow end users to see who is working on their requests.  This reduces the risk of specialists being interrupted by end users reaching out directly to them.  In most support...

A small usability improvement now causes the status of related service instances to be displayed when a task template, change template, task or change is opened in View mode. This additional piece of information can...

It has been a while since the introduction of dynamic filters for views, reports and dashboards.  Now, one more dynamic filter has become available.  It is the 'Current account' filter, which can be used to...

The Add Reports button of a dashboard now becomes inactive when the maximum number of reports has been added to the dashboard.  This small usability enhancement is intended to make it clear when no more...

When someone would open a calendar in View mode, 4me used to list all the teams and service offerings that use the calendar to define their work hours, support hours or service hours.  Over time,...

Most organizations have activated single sign-on (SSO) in their 4me accounts.  They rely on their identity provider (such as Azure AD, Okta or OneLogin) to ensure that people are authenticated before they can access 4me. ...

Henceforth, knowledge articles can also be translated in the 'Translations' section of the Settings console.  This makes it possible for a translator to quickly go through all missing translations for a specific language, including the...

Many organizations provide support to their people in multiple languages.  Such organizations maintain the information they make available in their self-service portal in multiple languages.  The people who act as the translators of this information...

Organizations that are using release records to group some of their changes are now able to filter the views and reports for changes and tasks by release.  This can be useful for release managers if...

In the past, the date range filters that could be applied to the reports available in the 'Reports' section of the Analytics console limited date ranges to 13 months.  This allowed organizations to report on...

A few more date range filters have become available.  These new filters have become available for the views and reports of the following record types: Requests Next target Problems Analysis target Releases, Changes, Tasks, Projects...

Some service owners may want to analyze their performance in great detail.  One way to do this is by opening the report 'Percentage of SLA Resolution Targets Met and Violated by Service'. A service owner...

Yet another filter has become available for the SLA reports that can be found in the 'Reports' section of the Analytics console.  This new filter makes it possible to filter an SLA report by a...

Once again we are able to welcome a new colleague.  Today, Michael Wilken joined the 4me team.  Michael is based in Munich, Germany.  Like Wouter Wyns in Belgium, Andy Richardson in the U.K. and Fred...