Microsoft already offered its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup.  This SSO integration allows an organization’s employees to sign in to 4me using their...

When a request is placed in Edit mode, the Service Hierarchy Browser (also known as the SHB or sidebar) opens automatically to provide information that may help the specialist with the request.  For example, the...

4me is delighted to announce its successful supplier application to the UK Government's G-Cloud 12 framework for software.  From September 28th 2020, 4me is available to UK public sector organizations through the Digital Marketplace. G-Cloud...

4me's SCIM provisioning capabilities have been extended to make it possible for organizations to automatically include a link for starting a Microsoft Teams chat session in each 4me person record. Using SCIM, it is possible...

When a request is initially linked to a service instance, but is later linked to another service instance that is not hierarchically below the previous one, the affected SLA for the first service instance is...

The minimum planned effort for the completion of a task that is part of a change or project was one minute.  But because more and more tasks are executed automatically, it is now possible to...

To allow organizations to track the success of their change and project management processes more easily, two reports have been added to the 'Reports' section of the Analytics console.  These reports track the following KPIs:...

As enterprise organizations step up their compliance efforts, they require more, and more frequent, communication with the software vendors they rely on.  Above all, enterprise SaaS vendors like 4me are required to demonstrate on a...

Support organizations are now able to add another interesting report to their SLA tracking dashboards.  The new report that has been added to the 'Reports' section of the Analytics console is called 'Outage Duration by...

Two new SLA reports have been added to the 'Reports' section of the Analytics console.  The first is the 'Current SLA Targets' report.  It shows the number of affected SLAs of the support organization that...

Developers within the 4me community will be excited to hear that the 4me GraphQL API has been released.  Like 4me's REST API, this new API can be used to retrieve and update 4me data.  The...

The following four reports have been added to the 'Reports' section of the Analytics console to help organizations keep track of their SLA performance, as well as the SLA performance of the service providers they...

It has been possible for some time already to hand over the support responsibility for a configuration item (CI), which is registered in the 4me account of its financial owner, to a team of a...

The time entry export files are special because many organizations rely on the data in these files as input for their automated internal chargeback or billing process.  To make it easier to include information about...

To allow organizations to track more KPIs on their dashboards, two more reports have been made available in the 'Reports' section of the Analytics console.  These two new reports look for requests that have been...

A set of eleven line charts has been added to the 'Reports' section of the Analytics console.  These standard reports can be found there under the following names: Registered Requests Completed Requests Registered Knowledge Articles...

Since it became possible to create custom dashboards in 4me, customers have been asking for the possibility to add the KPIs, which are available in the 'KPIs' section of the Analytics console, to their dashboards. ...

Organizations can extend the user interface of their 4me account by adding custom fields to some of their records.  People who have the Account Designer or Account Administrator role can do this using 4me's UI...

UI extensions can be used to add custom fields to, for example, all problem or person records. But when the SCIM automation rules or 4me's REST API would be used to populate the custom fields,...

The ability to make reservations in 4me has triggered the need for some reports.  To satisfy this need, the following reports have been added: Reservations by Configuration Item Reservations by Person Reservations by Reservation Offering...

A few months ago it became possible in 4me to easily distinguish between internal, external and trusted organizations. The next logical step would be to allow the organization views and reports to be filtered by...

It was already possible to filter request views and reports by 'Satisfaction' to look for requests with a dissatisfied requester.  But it was not yet possible to reduce the number of requests further to those...

4me is participating in the first 3D online ITSM Horizon conference, taking place September 30th and October 1st in both English and German.  Attendees will have the opportunity to learn about the newest developments and...

There are some date range filters for which it makes sense to specify a date range in the future.  Think for example of the 'Completion target' filter for change views, or the 'Expiry date' filter...

Now that it has become possible to report over much longer date ranges, the need to track trends by quarter has cropped up.  To make this possible, the interval option 'Quarter' has been added.  This...

Two more filters have become available for the configuration item (CI) views and reports.  The new filters are called 'User' and 'User organization'. The 'User' filter makes it possible to look up the CIs of...

It is common to place the same report multiple times on the same dashboard.  Different filters can then be applied to each version of the report to ensure each conveys different information.  For example, the...

Today we are welcoming another colleague to the team.  Trevor Belter has joined 4me as Business Development Director MEA.  Based in Cape Town, South Africa, Trevor will be responsible for supporting our partners in the...