4me's support for OAuth 2.0 has been extended to allow developers to build applications that need to interact with 4me, but which should not ask a 4me user for permission to use his or her...

To make it easier for organizations to collect the evidence their auditors ask for, two filters have been added to the views in the ‘Audit Entries’ section of the Settings console. The two filters that...

An exciting new feature has been added to 4me's change management functionality. This was one of the features that this year's customer advisory board (CAB) members decided to assign a high priority to. The objective...

The new Actions menu option ‘Assign Coordinator’ is now available for specialists when they open one of the teams that they are a member of.  The ‘Assign Coordinator’ option can be selected to assign a...

The rule that dictates when the Configuration items field of a request becomes required has been perfected just a little more.  This time, the objective was to ensure that specialists of a customer organization never...

Most 4me customers have multiple people who are able to act as administrator for one or more of the organization’s 4me accounts.  From time to time the administrators can therefore find themselves working on the...

The map function is new to the automation rules.  It can be used to work on arrays, just like other array functions like select, reject, count, etc.  Here is an example of how the map...

Amazon Chime, a communications service from Amazon Web Services (AWS), is now available in the 4me service to make it easier for support specialists working from home to collaborate with their colleagues.  This makes it...

The filters that are available in views and reports for date fields now make it possible to look up records in which a date field is empty.  This allows configuration managers, for example, to identify...

Many organizations are already making good use of the recently introduced custom collections functionality.  This functionality makes it possible to give each custom collection element a unique picture.  Seeing these pictures in the list of...

To help specialists when they are linking a configuration item (CI) to a request, problem, implementation task, service instance or to another CI, the status of the CIs is now also presented when a list...

The report ‘Knowledge Article Link Rate’ has been available for quite a while already.  It used to track the number of completed requests that, at the time of completion, were linked to a knowledge article....

A new version of the 4me SDK Ruby Gem has been released.  The new version of this 4me client is 2.0.0. It can be obtained from the 4me Developer website.  The change log can be...

Knowledge articles are often created from completed requests.  More specifically, these knowledge articles are created from the note that contains the request’s solution information, see Introducing Knowledge Management. In the past, when a knowledge article...

The 'Customer Reports' section of the Analytics console offers service provider organizations a powerful real-time overview of how well they are performing for each of their customers. The bottom section of each monthly customer report...

A small usability feature has been added to assist users when they are about to perform a mass update of the records they selected in a view.  Before executing the mass update, users can now...

Many of the actions available in the 4me toolbar and in the Actions menu can now be used to update multiple records at the same time.  This extension of 4me’s mass update functionality can significantly...

The Forward button in the 4me toolbar has always made it easy for people to pass a request, problem or task to a different member of their team.  Now this button can also be used...

Support for OAuth 2.0 has only just been introduced and now a new feature has been added that makes it easy to rotate OAuth tokens.  An OAuth token is generated whenever someone creates a personal...

The SLA reports that are available in the 'Reports' section of the Analytics console can now be filtered by business unit.  When a business unit is used as a filter, the report includes only the...

The 4me service now offers support for the OAuth 2.0 Authorization Code flow.  This flow makes it possible for developers to have their application ask a user for permission to access 4me on behalf of...

The change views in the Records console and the change reports in the Analytics console can now be filtered by 'requester organization'.  The requester organization of a change is defined as the organization of the...

The menu option 'My Projects' is now available in 4me Self Service and the 4me App for all end users who have been added to at least one project task by a project manager.  This...

Cooperation between 4me and Nexthink has resulted in a standard integration with end-user experience platform Nexthink.  With this integration 4me is adding a greater understanding of employee sentiment and even faster problem-solving ability to 4me's...

Now that 4me Connect is available in QA for all customers, specialists will rely more on 4me's presence indicator to see when it is possible to contact a colleague.  To ensure specialists can indicate when...