A new security feature has been added to 4me’s Webhooks API.  This feature ensures that 4me verifies whether a webhook’s endpoint is actually owned by the organization that specified the endpoint in the webhook. Now, when...

The filter 'Serial number' has become available in the configuration item (CI) views and reports.  Even though it may not be terribly useful to filter the assets in the configuration management database (CMDB) by a...

4me's UI extensions functionality now offers the ability to add custom fields to SCIM user records.  The acronym SCIM stands for System for Cross-domain Identity Management.  It is a standard protocol for automating user management. ...

Four new action options can be selected for a personal access token or an application to scope what their permissions in 4me.  These new options concern the ability to import and export the 4me records...

4me’s support for IPv6 (Internet Protocol version 6) is now fully enabled in the QA and production environments. There are various advantages to IPv6. The most important advantages for 4me customers are: Enhanced security features...

4me now makes it easy to add Social Intents to the 4me Self Service homepage.  When activated, anyone who accesses the 4me Self Service homepage will be able to start a chat session using the...

The filter 'Keywords' can now be applied to the views and reports of request templates, knowledge articles and services. This makes it possible to exclude all the records that do not include a specific word...

The service and service instance views now have a new filter called ‘First line team’.  This filter makes it possible to limit the services or service instances listed in a view to those that have...

Last week the ‘Coordinator’ and ‘Manager’ columns were added to the team views. This week, the filters ‘Coordinator’ and ‘Manager’ have become available in these same views. For organizations with many teams, this can make...

The 4me organization continues to grow.  Today we welcome Patrick Bakker who has taken on the role of Communications Strategist in our newly created marketing department.  Based in Brazil, Patrick brings with him a rich...

Auto translation is one of the most beloved capabilities of 4me for organizations that support people in multiple languages.  This functionality now supports 3 more languages, bringing the total number of supported languages to 38....

People who have the Administrator or Auditor role of a 4me directory account or standard account (i.e. not of a support domain account) can now open the 'Billable Users' section in the Settings console to...

When specialists go to the Records console and select ‘Teams’, they will notice that the ‘Teams’ view has been renamed to ‘All Teams’.  The new name was needed to differentiate the default view from following...

Another training module has been added to 4me's Learning Center.  This new module is called the 'GraphQL API Training'.  It is specifically targeted at developers.  GraphQL is a powerful data query and manipulation language that...

4me's sales and marketing departments have gradually grown to the point where it becomes necessary to place a seasoned VP Sales & Marketing in charge.  Today, we are happy to announce that David Griffiths has...