The filter 'Knowledge article' has been added to the following two reports to make it possible to track the feedback received on a specific knowledge article over time: Negative Feedback on Knowledge Articles Positive Feedback...

Many support organizations have mounted large screens in common areas to display 4me dashboards that help employees stay informed of the current situation.  These dashboards are placed in full screen mode so that they take...

The request views in the Records console now display the urgent icon for urgent requests in the first column.  Similarly, the major incident icon now gets displayed in this column for requests that have been...

A new timesheet settings option has been added.  This option makes it possible for administrators to prevent 4me from sending notifications to people whose timesheet is incomplete. By default the new option 'Notify people when...

People who have the Specialist role have always been able to update the assignment of change tasks.  Now they can do the same with project tasks.  This makes it possible for specialists who receive a...

Request templates are prepared for types of requests that are frequently submitted.  They make it easy for requesters to submit such requests.  By linking a request template to a service offering, it becomes possible to...

It recently became possible to add import and export permissions to the scope of a personal access token or an application that is defined in the 'Applications' section of the Settings console. What has changed...

When Just-in-Time (JIT) provisioning is activated in an OpenID Connect single sign-on configuration, a new person record is automatically generated when someone who is not yet registered in 4me is trying to access 4me Self...

The trigger 'On satisfaction update' has become available for request and request template automation rules.  This new trigger is especially useful for service providers that want to notify people after a requester has indicated to...

4me is delighted to announce its partnership with Alpha-Tech, headquartered in Romania. This partnership not only adds another very experienced service management provider to the 4me Partner Network, but also marks 4me’s first local presence...

The unique ability that allows 4me customers to link up their 4me accounts with the 4me accounts of their managed service providers (MSPs) can be found in the ‘Account Trusts’ section of the Settings console. ...

It is possible to get 4me to display a text inside an empty custom field to help users understand what information should be entered.  Such placeholder texts can be defined within the HTML of UI extensions....

4me is delighted to welcome CIH Solutions (CIHS) into the 4me Partner Network. Headquartered in the United Kingdom, CIHS empowers organizations to redefine and streamline their businesses using transformational technology. CIHS was established in 2007...

Just-in-time (JIT) provisioning of user access has been supported by 4me for a few years already.  4me's advanced single sign-on capabilities have also supported OpenID Connect for a while now.  What's new is that 4me allows...

The URLs for the authorization requests and the access token requests that are used in the different OAuth grants had to include the ID of the 4me account in which a token was generated.  To...

At 4me we pride ourselves on being able to attract the best team players in the service management industry to support our fast-growing customer base and partner network. Today we welcome Piotr Sołtan as Service...

When someone sends an email to the inbound email address of an organization's 4me account, the 4me Mail API will process it.  In most cases, this results in a new request getting generated and the...