Yet another improvement has been made to the time entry export feature. This feature is primarily used by managed service providers (MSPs) to integrate their 4me environment with their billing system. A time entry export...

When a customer has linked its 4me account with the 4me account of an external provider, and the provider has registered an SLA for the customer, then the customer is able to see the service...

Reports that are based on data from open requests, problems, releases, changes, change tasks projects and project tasks could already be filtered using a filter called ‘Target indication’.  All of these reports can now also...

By popular demand, people who have the Key Contact role are now able to filter the requests they have access to in the ‘All Requests’ section of 4me Self Service and the 4me App.  To...

A small usability improvement has been made for service level managers.  When they register a new SLA, they will notice that the Service offering field behaves differently.  It used to be a simple dropdown field,...

Most organizations want to encourage their employees to use the self-service portal when they need some help.  That way, people will be offered knowledge articles with which they might be able to help themselves.  And...

Computer trouble can be hard to understand for non-specialist users.  For this reason, most, if not all, computer repair and support technicians are familiar with the dreaded “it does not work” trouble ticket.  Tier2Technologies invented...

For organizations that want to take an agile approach to managing their workload, 4me now introduces the ability to create agile boards.  Whether an organization prefers Kanban or Scrum, both are agile methodologies that will...

It has been a while since the ability to filter reports by custom field values was introduced.  Now that it is has become possible to group the data in a report by a filter, it...

Several customers indicated that they would like to be able to filter views and reports by service owner.  That is why the 'Service owner' filter has now been added. The 'Service owner' filter is available...

To ensure that 4me continues its rapid ascent, industry heavyweight Taner Kilinc has been brought in to lead the expansion in Turkey.  In his role of Business Development Director, Taner will provide strategic direction and...

An important new analytics capability has been added that makes it possible to break down the data in a report by the same values that can be selected when a filter is defined for a...

4me has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools.  Being placed in the Customers' Choice quadrant of the 2021 Gartner Peer Insights 'Voice of the Customer':...

Organizations that automatically maintain the 4me person records of their employees using 4me’s SCIM provisioning capability were already able to set the language preference for these people.  Now they can also set their auto translation...

A new analytics feature has been added that makes it possible to transform a horizontal bar chart into a pie chart or vice versa.  There are already many horizontal bar charts and pie charts available...

Organizations with part-time employees can use 4me's import functionality to load the out of office periods during which these people are not going to be available.  That way, the part-time workers do not need to...

The most recent audit of 4me's System and Organization Controls (SOC) has been conducted by Deloitte.  The SOC 2 Type 2 report which resulted from this audit is now available. The difference between 4me's SOC...

People who have the Key Contact role are able to access reports in 4me Self Service and the 4me App, provided that reports have been activated in the ‘Self Service Settings’ section of the Settings...

A useful filter has been added for configuration managers.  The new filter is called 'Product category rule set'.  This sounds fairly complicated, but 4me account administrators will recognize the term 'rule set' from the 'Product...

The ability to create shareable dashboards URLs has been available for nearly two years already.  Now an extra privacy feature has been added to ensure that a shareable dashboard URL cannot be used indefinitely. When...

A new trigger has become available for automation rules that are created for request templates or requests.  The new trigger is called 'On request template update'. In the past it was not possible to trigger...

The media library, which is available in the Settings console, makes it possible for people to store files such as images and videos in their organization’s 4me account.  After a file is stored in the...

4me is excited to announce that its newly appointed partner, Xcession, is now listed on the HEAnet brokerage portal with the 4me service.  HEAnet is Ireland's National Education and Research Network, and the framework agreement...

A product is only as good as the people who create and maintain it.  That's why 4me is excited to announce that Dennis Blommesteijn has joined 4me's development team as Senior Software Engineer. Dennis brings...

It is now possible to specify the number of items that users are allowed to select in the suggest fields of UI extensions.  When selecting the Multiple values checkbox for a UI extension suggest field,...

A few more reports have been added to help configuration managers prepare their dashboards.  The reports that were added can be found in the 'Reports' section of the Analytics console.  They are called: Configuration Items by...

The 'Apps' section (edit: nowadays called 'App Store') of the Settings console has undergone a makeover.  It now offers more standard integrations and presents them in a way that makes them easier to manage by...