The views that list organizations now have an addition filter called 'Business unit'.  This new filter can be used to limit the organizations to just those in which the Business unit box is checked. Naturally,...

For specialists it has become possible to add the first time entry to a request, problem or task without having to place it in Edit mode.  To make this possible, the 'Time Entries' section is...

The shortcut keys in the 4me Specialist Interface have been simplified.  In the past, users could open a record's audit trail with the key combination Ctrl+Shift+T.  Users can now press Shift+T instead to achieve the same...

A new standard integration lets organizations that use 4me connect with customers and providers that use TOPdesk software. This integration allows for requests, changes, attachments and other data to be transferred between both organizations while...

The to_date_time operator recently became available to allow automation rules to work with values entered in custom date-time fields.  Now account designers and administrators can take things a step further with the in_time_zone(…) function. This...

When people are done editing a record in the 4me Specialist Interface, they can press the Save button in the toolbar or the Save button at the bottom of the form.  In the 4me App...

When someone is editing a record using the 4me App or 4me Self Service and then navigates away from this record without first saving the changes, a warning will now be displayed.  The warning gives...

For several years already, organizations have been able to add a useful widget called most_viewed_knowledge_articles to the homepage of their self-service portal. This widget has been improved slightly to ensure that, if the person accessing...

The ‘Reports’ section of 4me’s Analytics console already offers organizations well over 300 standard reports that people can filter and group to meet their specific needs.  Now 3 deceptively simple-looking metric reports have been added...

Thanks to the suggestion of one of 4me’s larger enterprise customers, a new hidden field called ‘Rejection count’ has been added to change approval tasks.  This field counts the number of times a change task...

When a new 4me account is configured, one of the options the account owner can set is the weekday on which each week starts.  This is typically Sunday or Monday. What is new is that...

When a contract is activated or expires, the supplier contact who is linked to the contract no longer receives an automated notification from 4me.  Likewise, when the notice date of a contract is approaching, the...

When an automation rule retrieves the value of a custom field, this value is always considered to be a string (i.e. just text).  To be able to use the values entered in custom date-time fields...

Many email notifications that 4me sends out include the last note of the record for which they are generated.  If this note includes inline images, these images are also visible in the body of the...

The email template 'Email Unknown' no longer exists.  This email template was used to return an email after someone used the ‘Need help signing in?’ link and submitted an email address that does not match...

4me has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program...

4me announces a new integration between its cloud-based IT service management (ITSM) solution and the identity and access management (IAM) system of SailPoint.  This new integration product is called the 4me SailPoint Connector.  It provides a real-time...

A few weeks ago, the ‘Apps’ section (edit: nowadays called the 'App Store') that can be found in the Settings console was given a makeover.  Since then, every single sign-on (SSO) configuration is treated just...

As 4me is breathing new life into the service management industry, the 4me organization is steadily expanding its geographic presence.  Last month, industry heavyweight Taner Kilinc was brought in to lead the expansion in Turkey. ...

The UI Extensions functionality of 4me makes it possible to add custom fields to many record types.  By linking a UI extension to a product, for example, it is possible to add custom fields to...

Since the introduction of the Watchlist functionality, it has been easy for both specialists and end users to add items to their watchlist.  A simple click on the 'eye' icon above a record is all...

The 4me Specialist Interface continues to gradually get a slightly more modern look.  About a year ago, the styling of a field that is in focus was improved and shortly thereafter the Search box that...

There are a few reports that make it easy for service provider organizations to see if there are any requests from customers on which they are spending an exceptional amount of time.  These reports are:...