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In the fall of 2020, Google Analytics 4 (GA4) was rolled out, which replaced Universal Analytics (UA) as the default for digital analytics measurement in Google Analytics. This also meant that the old UA Tracking...
Month: May 2021
The Strikethrough option has been added to the text formatting bar. This makes it possible to present text with a horizontal line through its center. This makes it easier to indicate to others which words should...
It is now possible to give text a color in every rich text field of the 4me service. To make use of this feature, select the text which color needs to be adjusted and press...
A few more text formatting options have become available. The new options are primarily intended for support organizations that want to perfect their knowledge articles, but they are available in all rich text fields, including...
The welcome screen that is visible in the right pane of the Inbox console when specialists access 4me, has been given a slightly more modern look. The old icons have been replaced with 'flat-design' icons...
The Sign In screen of the 4me service has undergone several updates. These updates were made to avoid situations where the 4me Sign In screen is regarded as a phishing site. When a 4me customer...
Because it is now common for organizations to have well over 100 services registered in their 4me account, the time has come to upgrade the Service field from a simple dropdown field to a suggest...
When an enterprise employee needs to register a new request for a colleague, the option 'Submit this request for someone else' can be used to select this colleague. To make sure that the right person...
Several improvements have been made to make it a little easier for people to work with reservations. The first and most important improvement ensures that people who reserved an asset are now able to change...
4me has secured $2.3 million in funding from Tornado Capital and Storm Ventures. This latest funding round was led by Dutch venture capital firm Tornado Capital BV. Storm Ventures, the well-known Silicon Valley firm that led the...
When the Agile Boards functionality was introduced a few weeks ago, only requests could be placed on agile boards. Now it is possible to also work on problems from an agile board. There is no...
Many people have asked for the ability to create tables in knowledge articles. This is now possible. In fact, tables can be inserted in all rich text fields, including the Note fields. To insert a...
Organizations can customize the information that is included in the email notifications that 4me sends out on their behalf. This is done by account designers and administrators in the 'Email Templates' section of the Settings...
To improve the usability of the audit trails a little further, the name of the record type is now included in the audit trail header. This is especially helpful when a user returns to a...
The 4me Specialist Interface allows specialist to export the records they see in a view. Similarly, in 4me Self Service, key contacts are able to export the requests from their organization. What's new is how...
At a time when our business is growing faster than ever, 4me is thrilled to welcome Paul Lubik who joins the team as Service Management Architect. He is based in Melbourne, Australia and is already...
Every screen of the 4me Self Service interface now offers a 'Back' option in the upper left corner. This option is similar to the Back button of browser applications. What's nice about the new 'Back'...
It's May and that can only mean one thing: the annual 4me customer and partner event Connect is just around the corner! Because we planned Connect & Learn 21 as a fully online event from...
A new option has been added to the 4me Self Service menu. The new option is called 'My Services'. Selecting this menu option takes the user to a section that lists all the services...
Assignments that are placed on an agile board eventually end up in the board's last column (e.g. the 'Done' column). Once they have reached this column, work on them is completed and there is no...
The buttons that allow users to select their preferred identity provider for accessing 4me have gotten a facelift. Their improved styling presents each single sign-on (SSO) option as a button. Each button now has the...
After an agile board has been set up for a team, this team may want all work that is assigned to the team to be placed in the first column of its agile board. This...
A new field has become available on the Risk form. It is a date field with the label 'Mitigation target'. This field allows organizations to prioritize their risks by setting a target date by which...
SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given 4me the SERVIEW CERTIFIEDTOOL award, this time for the latest edition of ITIL. The rigorous assessment...
With over 350 standard reports available in 4me's Analytics console, it is understandable that people have been asking how the data points presented in the reports are calculated. For most reports this is almost self-explanatory,...
Another advanced SLA tracking feature has been added to the unique SIAM capabilities that 4me offers. As with any of 4me’s advanced features, this one is also best explained using a simple use case. In...
A new report has been added to the 'Reports' section of the Analytics console. The new report is called 'SLA Availability'. It offers a graphical representation of target and actual availability over time. The data...
The 'Organization Navigator’ section has been added to the Analytics console. This new section makes it possible for people using the 4me Specialist Interface to get an overview of their organization's structure. The navigator can also...
Specialists can now collapse the agile board section that is presented below a request if they prefer not to see this section. To make this possible, the name of the agile board is now presented...
To make it easier for service provider organizations to support people in Georgia, the auto-translation capabilities of 4me have been extended to cover the Georgian language. This allows people to submit their requests in Georgian,...
It is now common for 4me customers to manage hundreds of SLAs in their 4me account. For managed service providers (MSPs) that use 4me the number of SLAs is typically in the thousands. Because of...
When a specialist is working on a request, the Service Hierarchy Browser (SHB) is there to provide relevant context. The SHB tells the specialist, for example, which service instances (SIs) underpin the SI that is...
Many customers have asked to make it possible for requesters to track the progress of their requests, even when they are linked to a change. Such requests would only show the requester that the status...
Customers of Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud platform, can now go to AWS Marketplace to procure and set up their 4me account. AWS Marketplace is a digital catalog...
4me continues to grow in the DACH region, which consist of Germany, Austria, and Switzerland. Earlier this month, industry analyst ISG recognized 4me as a leader for enterprise service management in Germany. Today, 4me is...
Sites now have a 'People' section, similar to the 'People' section of organizations. This means that when a site is opened in View mode, the people whose person record is linked to the site can...
Many designers and administrators never specified a text for the section title that is displayed above a UI extension when it is presented to a user. They probably did not realize they could use the...
A small adjustment has been made for problem records. Going forward, the Analysis target field is hidden once a problem has reached the status ‘Analyzed’. After all, once the analysis has been completed, the target...
The ability to add keywords to request templates, knowledge articles and services makes it possible to help users find a record when they search for it using words that are not included in any of...
