The Organization Region filter on dashboards now allows the selection of the region from any of the following organizations: Organizations registered in the dashboard’s account and its directory account; Organizations that are the service provider...

4me is happy to announce a clever new integration, developed by our partner techwork.  The 4me Docusnap Connector makes it possible for organizations to integrate their Docusnap data with their 4me account.  It is a...

Invoices could already be related to projects.  As another step to make it possible to break down the costs incurred by a service provider organization by service, invoices can now also be related to changes,...

4me is delighted to announce that Daniel Walker has joined the Sales & Marketing department in the role of Marketing Operations Specialist. Daniel is an experienced data analyst who will look after the marketing technology...

4me is delighted to announce its new partnership with BilgeAdam Technologies, the leading IT services provider in Turkey.  As an early technology adapter, BilgeAdam Technologies plays a key role in the digital transformation of enterprises...

Rich text fields now accept data copied from Microsoft Excel, OpenOffice Calc and Google Sheets.  When cells of a spreadsheet are copied and then pasted in a Note field, or any other field that supports...

Many teams have already prepared an agile board for their members.  That makes it possible for the team members to pick up work from their team’s board. Requests, problems and change tasks could already be placed...

The values of a few more fields can be retrieved and manipulated using automation rules.  The product fields Brand, Category, Model and Product ID have been added to the list of fields that can be...

When someone performs a search in 4me Self Service, the search results may contain several services.  For each service, 4me now also displays the support domain and service category. The extra information is mainly intended to...

Another talented software engineer has joined 4me’s ever-growing Research & Development department.  His name is Jan-Joost Spanjers and he is based in the Netherlands. Jan-Joost brings with him a wealth of knowledge and experience, having...

The filter 'Desired Completion' has been added to all request views and reports.  This filter can be used to exclude all requests, except for the ones that have a value in their Desired completion field...

It is not uncommon for a knowledge article to refer to a document in which more information can be found.  In such cases, the expectation has always been that the creator of the article would...

Gertje Bosma joins 4me in the role of Content Strategist.  She is replacing Patrick Bakker, who is moving to the Research & Development department as Product Manager. Gertje will focus on developing and implementing an...

When a user has opened a request and an administrator deletes one of its notes, this note would remain visible until the user would close the request or refreshed the browser tab.  This does not...

The 'Request Templates' view can be accessed by going to the Records console and selecting the option 'Request Templates'.  This view now offers two more filter options.  The filters that have been added are 'Team'...

The 4me Virtual Agent is now able to interact with end users in the Finnish and Turkish languages.  Any user who has his or her language set to 'suomi' or 'Türkçe' will now be addressed...

When work on a task should not start before a specific date and time, the change or project manager specifies this start moment in the Start no earlier than field.  This ensures that when the...

When people are looking at an agile board, they are now able to see which items are in the status 'Waiting for…' or 'Waiting for Customer'.  A small 'sleep' icon is now displayed for each...

The texts that are entered in multi-line text fields were already checked for spelling errors. Now the texts people write in the Subject field of, for example, requests and projects are also spellchecked.  The same...

When change managers start to register a new change, they are prompted to select a change template.  In the past, a dropdown field would allow them to select the appropriate template for the change they...

Every team can prepare an agile board so their members can pick up work from this board.  Request and problems could already be placed on an agile board.  Now tasks that are part of a...

As the 4me organization continues its rapid growth, we are delighted to welcome another member to our team.  Petr Behavka joins us as Business Development Director, to help further grow 4me’s customer and partner base...

After someone has submitted a request, it can happen that the requester no longer needs the request to be completed.  As long as the request has not already been completed, it is now possible for...

A new role has been become available in 4me accounts that are on the Premium pricing plan.  The new role is called 'Financial Manager'.  It is intended for people who maintain the financial information for...

The find(request, …) and find_all(request, …) operations of automation rules now also look through the Source ID field of requests.  This means that these operations can now also be used to find a request that...

It is now possible to create automation rules that add a note to a problem when specific conditions are met.  This automation rule feature was already available for requests, changes, tasks, projects and project tasks. ...

It is quite common for people not to be able to see the difference between green and red.  For those people, editing automation rules was significantly less user friendly.  That's because when people are formulating...