Whenever an action is about to be taken in 4me that creates a billable user, a warning message is now displayed.  This notification ensures that administrators are made aware when an action they are about...

Changes in organizations, for example when teams merge or people depart, usually mean that assignee(s) or the team of task templates needs to be updated.  To accommodate organizations in these and other situations, a number...

The ability to use automation rules to look up the service provider of the service of the service instance of a request has been added.  This can be useful, for example, when information needs to...

Since last month, the ability to register invoices has been extended from projects to changes, contracts, service level agreements and first line support agreements.  Now, financial managers are also able to add new invoices from...

Last week it was announced that new reports on task completion duration have become available. In general, information about resolution duration for tasks, requests and other record types can be important for organizations to monitor...

4me is delighted to welcome Fusion5 as its partner in New Zealand and Australia. Fusion5 is a business solutions partner, delivering world-class applications and services to optimize all key functional areas of organizations. Their focus...

Widgets are convenient tools that help organizations add meaningful content to their 4me Self Service homepage.  One of the most used widgets, the User Name widget, has just been enhanced so that it self-adapts to...

Another new filter has been added to the ‘Service Level Agreements’ view of the Records console.  The Coverage filter selects SLAs based on the defined group of people that are covered for a certain SLA....

Organizations that use 4me and JDisc can now have the IT network documentation data discovered by JDisc automatically synchronized with the 4me CMDB.  To achieve this, 4me partner techwork created the 4me JDisc Connector. JDisc...

It is now possible to set and update the Created by field of knowledge articles using the import functionality of 4me.  This can be important for organizations that want to migrate their knowledge base from...

4me is delighted to announce that Annette Großer has joined the company in the role of Marketing Director.  She is based in Germany, speaks multiple languages and has an international approach and outlook. Annette brings...

Reports, including all selected filters and other presentation options, can now be directly added to existing or new dashboards.  This eliminates the need for a specialist to recreate these choices when the report needs to...

A new filter has been added for the All Requests view in 4me Self Service.  With the Requester filter, only requests from a specified requester is shown.  This filter works on the Requested For field,...

A new function has been added to the automation rules to provide more flexibility when working with strings.  The Join function creates and returns a new string by concatenating the elements in an array, separated...

As most changes consist of several tasks, it can be interesting for an organization to gather data about the completion duration of the individual tasks.  Two new reports have been created for this purpose.  The...

A new filter has been added to the SLA reports that can be found in the ‘Reports’ section of the Analytics console.  This new filter is called ‘Request source’.  It can be used to limit...

It was already possible to use a filter for change views and reports on ‘Requester organization’.  Now it is also possible to apply this filter on task views and reports.  This enhancement gives service providers...

As the organization continues to grow, 4me is delighted to welcome Jean-Marie Van Cutsem in the role of Service Management Architect. Jean-Marie has nearly 30 years of experience in the IT and service management business,...

When a request is linked to a change, it is possible to close the request before all the tasks related to that change have been completed.  In most cases, such requests should not be completed...

Since last year it is possible to define personal views in 4me.  From any of the standard views of the Inbox, Records and Setting consoles, and even from drilldown views of reports in the Analytics...

Since the previous release, invoices can be related to changes, projects, service level agreements, first line support agreements and contracts.  Depending on which record type a financial manager selects, the Supplier field can now be...

4me is proud to announce that it has joined the partner network of leading technology reseller and managed service provider (MSP) SCC. SCC has been trusted to run IT infrastructure services for leading businesses in...

SLA reports show both the target and actual level of service provided for the KPIs ‘Availability’, ‘Reliability’, ‘Responses within target’ and ‘Resolutions within target’.  For people who want to know exactly how the actuals are...

When an approval task for a change or project is assigned to its approvers, 4me generates a separate approval summary for the recipients.  This summary is attached as a PDF file to the email notification...

People in Iceland can now submit requests in Icelandic.  4me will automatically translate these requests into the preferred language of the specialists who open them, provided that these specialists have the Auto translation option activated...

When the account owner of a newly created support domain account goes to the Settings console and opens the ‘Account Settings’ section, this person will see that the following checkbox is not checked: Internal notes...