A new log has been added to the ‘System Logs’ section of the Settings console.  The Permission log keeps track of changes to user permissions.  Organizations can use this log to see which users have...

Two new reports have been added to the ‘Reports’ section of the Analytics console: ‘Service Cost’, showing the total costs of all services within a selected date range, and ‘Service Cost by Service’, showing the...

The ‘Service Insight’ section has been added to the Analytics console. Service Insight provides an overall picture of an organization’s service landscape.  Intended mainly for senior management, it provides the user with a dashboard for...

It has been possible for a while now to cause a task within a change workflow to generate a new request based on a request template from a different internal or external provider.  This can...

We are happy to announce that Joanne Sweetman has joined 4me in the role of Field Marketing Manager. She is based in the UK and will support the 4me marketing team as a marketing all-rounder...

A new field for alternate names of software versions has been added to the configuration item form.  Organizations that have used a discovery tool to populate their configuration management database (CMDB) with the software that...

An earlier release made it possible to link invoices to configuration items.  With that enhancement, several fields were moved from the Configuration Item record type to the invoice record type, such as PO number and...

Earlier this year, 4me announced its SOC 2 Type 2 attestation.  To help customers that require their software vendors to be ISO 27001 certified, the 4me Software as a Service (SaaS) solution has now also...

To give knowledge managers and other users more insight into who performed the latest update to a knowledge article, the Updated by column is now available for the ‘Knowledge Articles’ views via the ‘Customize Columns’...

A year after the socially distant but highly interactive and fruitful online CAB meeting of 2020, we were happy to finally be able to meet with representatives from our valued customers and partners in person...

Rich text boxes can become very long, for example when extensive instructions are placed in a knowledge article.  To format text at the beginning of the article would in those cases involve a lot of...

With the latest enhanced service cost tracking capabilities, 4me® offers The Complete Service Management Platform. On a per-service basis, 4me can now provide real-time cost information that is accurate, comprehensive, and insightful, allowing business leaders...

New filters have been added for the product and configuration items record types.  In the ‘Products’ view, products can now be filtered on ‘model’.  In the ‘Configuration Items’ view, CIs can now be filtered on...

Due to the way HTML code is sent from Microsoft Office applications to the clipboard when copying data, it had so far not been possible to copy text and images at the same time from...

In the ‘Reports’ section of the Analytics console, several reports can be found that present data about SLA targets that were either met or violated.  To give organizations better insight into the specifics and numbers...

To accurately determine the amount of time spent on changes and compare that to the time that was planned to be spent on them, it is important to also include time spent on related requests...

4me now generates at least one expense record for every invoice.  Invoices that are depreciated or amortized over time will have an expense record for each month that falls in the depreciation or amortization period. ...

As service cost tracking is becoming one of the central pillars of 4me, several more adjustments have been made to the Invoice form.  With last week’s enhancements regarding invoices for configuration items, the possibility for...

Custom suggest fields can be added to UI extensions when it is necessary to ask users to select a value from a list of organization-specific options.  Now it is possible to create dependencies between such...

When an invoice is linked to a configuration item, the financial manager can choose the depreciation method.  When an invoice is linked to a change, contract, SLA, FLSA or project, an ‘Amortize’ checkbox is shown. ...

It is now possible for a person with the Financial Manager role to link an invoice to one or more configuration items (CIs) or to directly add an invoice from within a CI record.  After...

It was already possible to use automation rules to look up the addresses of sites.  Now it is also possible to create an automation rule that automatically retrieves the address of an organization, or the...