Two languages have been added to the already large list of languages supported by 4me’s Auto Translation feature.  People who prefer to communicate in Portugal Portuguese or Irish in 4me can now read and write...

Directory administrators can see the activity and usage of the people registered in their directory and support domain accounts in the ‘Current Usage’ section of the Settings console. A new column has now been added...

When viewing a report, creating a dashboard, or even when searching for a specific record: being able to filter on a date or date range is often fundamental for selecting the required data. 4me’s date...

Up to now, most widgets that can be placed on the 4me Self Service homepage did not have built-in headings, but the ‘my_open_requests’ and ‘my_completed_requests’ widgets did. This inconsistency, in some cases leading to an...

To be able to interact with the Status fields of requests, problems, tasks and project tasks from the Javascript of a UI extension, the following functions have been made available for account designers and account...

Recently, a new filter has been added that makes it possible to get an overview of which users in an account are billable for the 4me service and which users are not.  This ‘Billable’ filter...

Automation rules now allow delayed rules to be executed multiple times in a single automation chain.  This also allows for the use of loops in automation rules, that can be used to send daily reminders...

Two metric reports have been added to the ‘Reports’ section of the Analytics console.  The ‘Services’ report shows the number of enabled services visible to the given account and the ‘Service instances’ report shows the...

A new filter has been added that can show users in which records they were mentioned. The ‘Mentioning me’ filter is available in the Specialist interface for all record types that allow mentioning: RequestsProblemsReleaseChangesTasksProjectsProject TasksRisks

We are delighted to announce that Zoran Puskovic has joined the 4me team. As Business Development Director, Zoran will focus on accelerating growth in Eastern Europe. Zoran brings a wealth of business development experience acquired...

Sometimes organizations don't just want to know the duration of a complete change, but also the duration of each of their separate tasks.  For changes that consist of several tasks, two reports were created a...

Custom views can be created for many of 4me’s record types, including custom collections. They can be used as filtered views, showing only records that meet predefined requirements. The ‘Release’ record type has now been...

As the number of data transactions in 4me is steadily increasing,  it is important to keep monitoring the most used transaction types and optimize those,  to reduce resources and speed up delivery.  One such transaction...

The ‘Legal & Compliance’ section of the Settings console has been updated.  Apart from the added ISO 27001:2013 and ISO 27018:2019 certifications in the ‘Security and Privacy Certifications’ section, a new section has been added...

When several configuration items are related to an invoice, the invoice amount reflects the total amount of all these CIs.  This amount was also displayed in the ‘Invoices’ section of a CI in the ‘Configuration...

When creating an invoice for multiple configuration items, it is now required that these CIs are all of the same product.  This way, the Unit price of the CIs in an invoice is a better...

Whenever a major incident happens that affects multiple users, it is possible in 4me to create a broadcast that is sent to specific groups of users to inform them about the unavailability or degradation of...

It was already possible to cause a task within a change workflow to generate a new request based on a request template with the category ‘RFC’ or ‘RFI’.  This can be configured by a change...

4me is expanding its activities in the Nordics and is delighted to welcome Flowbuilders as its partner. Flowbuilders is based in Denmark and has many years of experience with IT Service and Asset management for...

A standard integration with Sophie, a virtual agent that aims to understand natural language and support users, is now available as an app. Sophie Virtual Agent can provide 24/7 first level support. She can help...

From the person records it is now possible to get an overview of which users in an account are billable for the 4me service and which users are not.  This can be especially helpful for...

4me welcomes Arravo into the 4me partner network. 4me is excited to be partnering with Arravo, a leading systems integrator and managed services provider (MSP) with its headquarters in Lagos, Nigeria. With some of the...

4me is delighted to welcome another talented service management consultant to support our fast-growing customer base and partner network. Sujeeva Tissaarachchi is an experienced IT service and process specialist based in Brisbane, Australia. Sujeeva brings...

Surveys are a great way for organizations to receive feedback about the user experience of their services.  It is now possible to create shareable links and QR codes to invite users to fill out a...