When a specialist looks at a configuration item in View mode, several attributes are visible that are in fact not from the Configuration Item record type but from the Product record type it is related...

It is now possible to use automation rules to update the members of a skill pool, and conversely to link a skill pool to a person.  This can be very practical for making services available...

Organizations that provide services to consumers, students, or citizens, often use their website as a portal for answering questions or logging requests.  Registering these people and their requests in 4me enables these organizations to apply...

When an end user in 4me Self Service registers a new request or opens a request in which the user is mentioned after the request had been closed, the Add Note button is shown.  Clicking...

It is now possible to create an automation rule that looks up the people of an organization, or an automation rule that look up the time zone of a site.  This can be useful, for...

A new integration is available in the ‘App Store’ section of the Settings console: Conversed.ai.  Conversed.ai delivers a full-service platform for managing conversational interactions with end-users in an automated way using AI, with an optional...

To enable organizations to measure the performance of the support teams that are responsible for a service instance that is or was affected by a request, the 4me service generates affected service level agreements (ASLAs)...

In 4me, users can make reservations for configuration items by submitting a request from a request template of the category ‘Reservation’.  This functionality has now been extended by offering the possibility to book recurring reservations. ...

4me continues to expand its activities in the Nordics and is delighted to welcome Synerity as a new partner. Synerity is based in Sweden and has many years of enterprise service management (ESM) experience. Since...

4me is happy to announce that John Haagensen has joined in the role of Sales Development Representative. With a focus on the Nordic countries, John will introduce organizations to 4me by organizing demos and meetings...

When a configuration item (CI) that is not a software version is registered in 4me and configuration items of the same product category already exist, a label is suggested based on the existing numbering scheme. ...

Automation rules are used to automatically update 4me records when specific conditions have been met.  They are triggered by events, such as the creation of a request or task, or an update of a specific...

To avoid any confusion around the purpose of some of the sections in the Settings console and to prepare for changes to come, two sections have been renamed. The ‘Applications’ section is now called ‘OAuth...

When an administrator or service desk manager creates a broadcast, the audience for that broadcast can be selected in the ‘Visibility’ section of the form. For organizations that use a directory account, the option ‘All...

As 4me continues to expand, we are delighted to welcome Paul Seccombe in the role of VP Finance. Paul is based in the UK and will be responsible for managing the company’s finances and strategic...

When the knowledge articles from a service provider are shared with the covered specialists of trusted accounts, these specialists are immediately provided with vital knowledge that can make a difference in doing their own work...

Service Level Agreements (SLAs) provide coverage for the users of the service, defining the minimum level of support that a provider is to offer a customer in case of a service degradation or outage.  To...

When an invoice is linked to a change, contract, SLA, FLSA or project, the invoice may be amortized. When the ‘Amortize’ checkbox is checked, the Amortization start and Amortization end fields become available. To simplify...

Another talented engineer has joined 4me’s Research & Development team. Based in the Netherlands, Bernard Vianen will work as DevOps Engineer and focus on keeping the 4me service available and performant on all infrastructures. Bernard...

When copying and pasting amounts into 4me forms, it can happen that non-numeric characters such as currency symbols are accidentally included in the copied data.  To facilitate the task of the financial manager in these...

When a request is registered or updated from the Service Desk console and the configuration item that is involved is known, that configuration item should be related to the request.  After clicking ‘Link configuration items’...