4me is delighted to announce that Hauke Lengnik has joined in the role of SDR Manager. Based In Germany, Hauke will help build out our growing worldwide SDR team. Hauke is a true sales enthusiast...

It is now possible to access SLAs using automation rules. This can be especially useful for managed service providers (MSPs) that have many customers, and therefore have many SLAs to maintain. Imagine, for example, the...

It was already possible to filter configuration items on their serial number.  Now it is also possible to look up CIs by their serial number.  This can be useful, for example, when a ticket must...

Last year, a new option in the ‘Self Service Settings’ section of the Settings console was added to allow people to register as end users for 4me Self Service. At that time, it was not...

When a team works without a coordinator, specialists of that team receive notifications for every request, problem or task that is assigned to that team.  When that team or the number of assignments for that...

In 4me, teams can either work with a coordinator or without one.  When a coordinator is specified, that person will receive all the team’s assignments that are not assigned to a specific member in his/her...

The ‘Automation Rules’ section within requests, tasks and project tasks is useful for a limited group of users but takes up valuable space in those forms that many users just scroll past. For this reason,...

In the View mode of a service offering, any request templates that have been disabled are displayed in a strike-through font, like this: Provide external hard disk drive. In the ‘Standard Service Requests’ section of...

When a task of a workflow cannot be completed - for example when an approval task is rejected - the workflow comes to a stop, with its status set to ‘Progress Halted’.  Using automation rules,...

At some point a task in a workflow either fails, or succeeds.  When it succeeds, the workflow continues.  When it fails, the status of the workflow changes to 'Progress Halted', and the workflow is often...

When a request (or problem) is related to a workflow, the assignment is automatically set to the manager of that workflow.  This makes sense in many cases, but in other cases, for example where the...

4me is delighted to welcome Pusch-Data to the growing 4me partner network in Germany. The company provides intelligent next-generation managed services, data analysis and security. Firmly rooted in the southern German region, they advise and...

The @Mention functionality in 4me is a powerful mechanism to communicate with people within an organization’s own account(s) and other trusted accounts, right from the related ticket.  In some cases, however, an organization may prefer...

A new app has been added to the 4me App Store: the Atlassian Jira app, by Expertize.  It is the first app available in our app store that is provided by one of our partners,...

Sometimes, when an approval is needed for a request, users want to continue working on that request after that approval.  Until now, the work would have to continue on a workflow, as approval tasks are...

A new filter has been added to the ‘Inbox’ view of the 4me Specialist Interface for ‘My Inbox’.  This ‘Member’ filter allows users to see only requests that are assigned ‘to me’.  Using such a...

People that access 4me will immediately notice the new login screen.  It has been modernized, both visually and functionally.  Single sign-on options are now presented first, as these are now used more often than the...

Changes and change-related concepts in 4me are now renamed to workflows and workflow-related concepts. This means that the 'Changes' section of the Records console is now called 'Workflows', and 'Change templates' are now 'Workflow templates',...

4me is excited to announce another talented addition to its growing development team. Ruben Hartog joins the company as Senior Software Engineer. He will be based in the Netherlands. Ruben brings valuable expertise and experience...