There are around 3 million native Lithuanian speakers in the world, so several of them are bound to use 4me.  Support for this language has now also been added. This means that the user interfaces...

Time entries are used by people to report the time they spent on different time allocations.  They are visible, for example, at the bottom of the request pages.  When there are only a few time...

4me is delighted to welcome Murat Hedili to its customer success team. Murat joins in the role of Customer Success Manager to help customers in Turkey maximize the value they get from 4me. Murat brings...

Three new reports that are related to the Activity Monitor have been added to the ‘Reports’ section of the Analytics console: Logins agingPasswords agingCoverage of 2FA and When drilling down into the data of these...

4me allows attachments to be very large: files of up to 2 GB may be uploaded.  It ensures that users do not need to worry about the size of the files they share in 4me. ...

Due to our rapid expansion in the Balkans and southeastern Europe it is not surprising that support for Macedonian was also requested, and now also available. The auto-translation capabilities of 4me have been extended to...

It is now possible to request the contact information of an organization via an automation rule. This can be useful when communicating with external organizations with which no trust relationship has been established. The example...

Since last week it is possible to dynamically add tasks to a workflow.  This can be done with the help of automation rules.  This functionality has now been expanded somewhat.  It is now also possible...

In the Scrum framework, a product backlog refers to a prioritized list of functionalities which a product should contain.  But simply put it is a to-do list of all the most important enhancements, problems and...

4me is delighted to welcome another colleague to its growing SDR team. Mara Stam has joined in the role of Sales Development Representative. Based in the Netherlands, she will help generate new leads and further...

All rich text fields in 4me allow for text to be highlighted in any color.  This is a great feature which makes certain parts of the text stand out even more than bold or italic. ...

It is now possible to select multiple customer representatives per service level agreement.  This is in essence a preparatory change for an enhancement (to be released at a later date) that will allow selected end...

It is now possible to add tasks to a workflow dynamically, using automation rules.  This provides organizations with even more flexibility in deciding which tasks should be part of a workflow under different conditions. As...

As our partner network continues to expand, we sometimes welcome a new customer who works in a currency that we have not encountered before.  It is then immediately added to the list of supported currencies,...

Now that automation rules are available on problem records, it is also possible to create an integration that works on problem management.  For this, the generic automation rules on problems have been added to the...

When an incident occurs repeatedly, a problem manager can register a problem to prevent further recurring of such an incident.  Subsequent incidents may be related to that problem, until its cause has been discovered and...

The order in which items in the views of the 4me Specialist Interface are displayed can now be completely adapted to the wishes of the user.  Views may now be sorted on multiple columns, each...

After the recent enhancement that allows people to send an email directly from a note in a request, another powerful feature for sending emails from 4me has now been delivered: sending emails using automation rules. ...

When importing records into 4me, a CSV (comma-separated values) file or TSV (tab-separated values) file can be used.  In countries where the decimal separator is a comma, double quotes need to be used to include...

It is now possible to concatenate arrays in automation rules.  In the example that was given in a previous blog post about attachments in UI extensions and automation rules, two arrays of attachments were combined...

It is now possible to look up and update knowledge articles with automation rules.  This can be useful in many scenarios.  For example, for selecting relevant knowledge articles based on related services and keywords, and...

4me is delighted that SIAM service integrator and consultant Blueponte has joined the 4me Partner Network in Austria. Independent service integrator and SIAM expert Blueponte supports the integration of individual services into one complete unfragmented...

It is now possible for specialists to add or update the request template of an existing request using 4me Self Service or the mobile app.  Thus far, this was only possible using the 4me Specialist...

4me has its own terms of use and privacy policy.  These are published on our website, and on the bottom of the login screen.  Organizations that use 4me may also want to show their terms...

It is now possible to ask a user to supply an attachment, using a custom field.  It is also possible to use automation rules to access these attachments and add them to a note.  To...