From a workflow it is possible to start a project. It is now also possible for an automation rule to access the workflow that started the project. One use case would be for an organization...

Automation rules can now access the child service instances of a service instance.  This makes it possible for service providers to automatically assign a request to a team that is responsible for the child service...

For the second year running, 4me has been recognized as a Customers' Choice. 4me was named a Customers’ Choice in the 2022 Gartner Peer Insights 'Voice of the Customer': IT Service Management Tools (ITSM). 4me...

Last week’s release introduced the ability for a provider to stop the SLA clocks under certain conditions, using automation rules.  This temporarily removes the accountability of a provider, for example when a workflow has to...

4me is happy to announce that another experienced sales enthusiast has joined to strengthen the growing 4me Sales team in the EMEA region. Stefanie Jörß has joined in the role of Sales Development Representative with...

Work continues on updating the 4me Specialist Interface. After updating the views, the previews, the font, the service hierarchy browser, the main menu and several smaller aspects of the user interface, the Service Desk console...

Since the previous release the customer representative(s) can see all requests and dashboards related to an SLA in 4me Self Service.  It is now also possible to update customer representatives in an SLA using automation...

Several fields of project records that could previously not be accessed by automation rules are now available for automation.  This concerns mainly the financial information of a project: effortvaluecost_of_effortcost_of purchasestotal_costbudget_allocated This allows an organization, for...

Organizations that want to better understand how their users use 4me can now install the Hotjar app from our app store.  Hotjar uses heatmaps that help you see what people actually do;  where they click,...

Service level agreements (SLAs) are established between service providers and customers to agree on a minimum service level.  Whenever a request is registered, the clock of the affected SLAs starts running, so 4me can calculate...

As part of the redesign effort of the Specialist Interface, several new enhancements were introduced this week.  The most striking change is undoubtedly that of the buttons of the five consoles, which are no longer...

The most recent audit of 4me’s System and Organization Controls (SOC) has been completed by Deloitte.  The SOC 2 Type 2 report which resulted from this audit is now available. This SOC 2 Type 2...

Short URLs are used to shorten the long URLs for end users to access specific knowledge articles or request templates, amongst many other uses.  To make it immediately clear to a configuration manager or account...

Reports in 4me can sometimes be displayed in several different ways, one of them being a Donut chart.  Just as a Pie chart, it displays data as a circle where each segment represents a part...

When a user wants to see data related to a specific organization, it is possible to filter a report or other relevant records by that organization.  If that user also wants to see data from...

The software development kit (SDK) for accessing the 4me v1 REST API via .NET has been completely revised.  This makes it even easier for .NET developers to create apps and integrations for 4me that use...

It is now possible to duplicate UI extensions.  This is especially useful when an account designer or administrator has to create many similar UI extensions.  Instead of creating them all from scratch, they can now...

Many large organizations work with experienced contact persons who have a good overview of their business processes.  These people are not necessarily specialists.  Giving them the Key Contact role would give them the ability to...

It was already possible to create automation rules for specific project tasks, and to update the phase of a project task.  Now it is also possible to create generic automation rules on project tasks.  This...

Several new updates to the 4me Specialist Interface have been made.  These are aimed at modernizing the interfaces, improving usability and readability, and making better use of the larger screen resolutions that have become more...

4me is delighted that Matthew Haigh has joined 4me’s Research & Development department in the role of Software Engineer. Matthew is based in Brisbane, Australia. While studying Electrical and Computer Engineering at the University of...

4me is delighted that SolvIT Networks has joined the growing 4me Partner Network in Serbia, Montenegro, Bosnia & Herzegovina, Croatia, North Macedonia and Albania. SolvIT Networks is a dynamic and efficient company that provides comprehensive...

In the ‘Translations’ section of the Settings console, the service categories, services, request templates and UI Extensions can be translated.  Translating these records ensures that the end user sees them in their preferred language.  These...

When someone is planning to be unavailable to work on assignments, they can specify this in the ‘Out of Office’ section of their profile settings.  Here, it is also possible to set an approval delegate,...

Personal views allow users to filter and order any view in the Inbox, Records and Settings console and then save that view.  It is now possible to create or update a personal view and make...

It was already possible to create automation rules on workflow templates, but so far only at the task level.  Now it is also possible to create automation rules on workflows and workflow templates at the...

New person records in 4me can either be created by administrators or by service desk analysts.  It was, until now, not possible for a person with the Service Desk Analyst role to update the Auto...