Organizations that want to better understand how their users use 4me can now install the Hotjar app from our app store.  Hotjar uses heatmaps that help you see what people actually do;  where they click,...

Service level agreements (SLAs) are established between service providers and customers to agree on a minimum service level.  Whenever a request is registered, the clock of the affected SLAs starts running, so 4me can calculate...