Last week’s release introduced the ability for a provider to stop the SLA clocks under certain conditions, using automation rules.  This temporarily removes the accountability of a provider, for example when a workflow has to...

4me is happy to announce that another experienced sales enthusiast has joined to strengthen the growing 4me Sales team in the EMEA region. Stefanie Jörß has joined in the role of Sales Development Representative with...

Work continues on updating the 4me Specialist Interface. After updating the views, the previews, the font, the service hierarchy browser, the main menu and several smaller aspects of the user interface, the Service Desk console...